Dodge Chrysler Jeep RAM Fiat of Winter Haven - Service Center

jeep service went in for a free oil change and tire rotation waited 3 hours and a half to have it done car sat outside for hour then 2 hours in shop and then a went in for a free oil change and tire rotation waited 3 hours and a half to have it done car sat outside for hour then 2 hours in shop and then a half hour outside till that told me it was done charged me 18.00 dollars for rotation, which they advertised 19.99 for a oil change and rotation. will not go back for a free oil change again More

First maintenance visit This was a very positive visit and everything went so smooth.... They treat you like you matter to them....Love this place....everyone was so friendly This was a very positive visit and everything went so smooth.... They treat you like you matter to them....Love this place....everyone was so friendly More

service dept Sales department very friendly and nice to work with. Service department just the opposite. Service advisors looked confused and like they needed h Sales department very friendly and nice to work with. Service department just the opposite. Service advisors looked confused and like they needed help. Ignored me for a long time while I just stood there. Took my new wrangler in for warranty work. Service department was closed by the time I made it back to dealership. Saw my jeep parked next to building with doors unlocked. Next day they told me no it wasn't left out it was locked behind fence. More

Worst Went in for service for a parking brake under warranty still cahnged me more then the whole repair should have cost and took 10 days. Just don't do it Went in for service for a parking brake under warranty still cahnged me more then the whole repair should have cost and took 10 days. Just don't do it they treat you like you should be greatful they are charging you 4 x what the work is worth. They will never see me again. More

Strange? I had my truck at another dealer three months ago with a steering problem, at that time the truck was warranted, the other dealer could find no reaso I had my truck at another dealer three months ago with a steering problem, at that time the truck was warranted, the other dealer could find no reason for my problem and due to time restraints caused by my wife needing heart surgery I took it home. Now I take it to Winter Haven (where I purchased it) because the problem recurred, and suddenly there is a need for over fourteen hundred dollars worth of maintenance, and the warranty period has ended. Either the other dealer was careless, costing me money, or Winter Haven is CYA because of the problems they have had with theses trucks. More

Nice waiting area and friendly service I bought my car the previous week to my visit and had to have a component installed that was not in stock when I purchased the car. My sales rep arra I bought my car the previous week to my visit and had to have a component installed that was not in stock when I purchased the car. My sales rep arranged an appointment but when I showed up I wasn't on the schedule, not sure what happened with that, but I was worked in to the schedule within about an hour and a half. More

never again My first visit there was the last never again, I had a 9:00am appointment for a full service to my 2007 jeep commander. I was told that it takes a My first visit there was the last never again, I had a 9:00am appointment for a full service to my 2007 jeep commander. I was told that it takes approximately three to four hours so l left and I return at 1:20pm to be told that they haven't even start on my vehicle yet. I told Richard I will wait he told me they will start on my vehicle Right now, and I'm going tell them to put an rush on it, I told Richard no I want the job done correctly. I waited till 3:20pm, left a message for Richard that I will Be back tomorrow to pick up my vehicle l had to be somewhere for 4:00pm. I'am going to be late for my appointment for 4:00pm. Michael W Davis 1186 maplebrook Dr Lake Alfred fl. 33850 More

Excellent as always We purchased our vehicle from Dodge of Winter Haven and take it in for regular maintenance. Everyone we've encountered has been courteous and professi We purchased our vehicle from Dodge of Winter Haven and take it in for regular maintenance. Everyone we've encountered has been courteous and professional. They really do go above and beyond to make the customer (us) happy. Thank you Dodge of Winter Haven and keep up the great work! More

Needs Customer Service Classes Disappointed with the service of my 2011 Chrysler 200. I brought it in as it would stall when at idle level. So before I went in, I googled the issue Disappointed with the service of my 2011 Chrysler 200. I brought it in as it would stall when at idle level. So before I went in, I googled the issue and found that the National Highway Saftey board started an investigation in 2012 due to the many complaints of the same issue, the NHTSB did not force a recall as Chrysler stated they would start a customer Satifaction campain to fix the issue. Chrysler also put out a sevice bullitin to all dealerships that there was a software update needed. Winter Haven Chrysler completly ignored my findings and was quite rude about the situation, they also claimed to know nothing about what I was talking about. They recommended replacing some parts and over the phone my quote was $340.00, I reluctantly told them to do it. WHEN I arrived at the dealership, the price had jumped to $430.00 and the explination was taxes, people I can add, taxes should not have been 90.00. Frustrated and not wanting to go to jail that day, I left. I would be very cautious of this dealerships practices. More

Owner First I was promised a 5 minute wait for ride back to work. It was an hour wait. I was forgotten! Then thought I needed an alignment-no tire rotation. First I was promised a 5 minute wait for ride back to work. It was an hour wait. I was forgotten! Then thought I needed an alignment-no tire rotation. My tires were not checked for air. Had to fill while on vacation. Was charged $135 for tire rotation! Was charged for alignment but didn't get! Way too expensive! I'm not happy with service! More