Dodge Chrysler Jeep RAM Fiat of Winter Haven - Service Center

Friendly service, high prices. Multiple trips. Everyone was friendly and helpful. The final bill was a bit expensive. Having to bring car back for engine light back on. Also bluetooth stopped worki Everyone was friendly and helpful. The final bill was a bit expensive. Having to bring car back for engine light back on. Also bluetooth stopped working. More

Oil change/ service Nice people at the service desk, very professional and courteous. However they seem to be over worked, struggling to keep up with everything going on. Nice people at the service desk, very professional and courteous. However they seem to be over worked, struggling to keep up with everything going on. I had a appointment, even with that I was there for 2 hours and 15 minutes for a simple oil change and service check. The service writer went over everything they checked, that was the good part. The bad is they were supposed to rotate the tires which they did not do. After waiting more than 2-hours for a oil change I was not going to wait even longer to get the tires rotated. More

Poor service experience While Cher (Service rep) was courteous and supportive, the overall experience was extremely poor. Sent specific feedback to owner without any reply. While Cher (Service rep) was courteous and supportive, the overall experience was extremely poor. Sent specific feedback to owner without any reply. Repairs only half complete, incomplete parts left dangling underneath vehicle, poor at best communication regarding if vehicle repairs were complete...multiple visits required after being told all repairs were complete only to discover they were not resulting in numerous trips back and forth all the while being told each time it was 100% complete. Unfortunately, can never recommend my 'home' dealership to anyone. Recommend to seek alternatives at all costs unless you are prepared to scrutinize every single detail of the repair work and ask specific questions related to the service being provided. Another example...part of the repair which i discovered incomplete...dangling hoses, disconnect wiring, etc from underneath the vehicle...when I shared the discovery, the reply was that i could fix it myself (the issues they caused) or bring it back in yet another time. Again, Cher's courtesy is the only reason for any ratings above poor. More

Service and Sales WH Dodge has been my go to dealership since 2011. I have bought 5 vehicles 4 new 1 one used. Steve Knope has been my salesman and has gone above what WH Dodge has been my go to dealership since 2011. I have bought 5 vehicles 4 new 1 one used. Steve Knope has been my salesman and has gone above what you normally would get from an auto salesperson. Everybody at the dealership have been great about helping me with financing my cars. Service Department has been excellent. Richard was the man when I needed service and Luigi is the only mechanic I will used to service my vehicles. Since Richard left due to health reasons Stephanie Rutledge has been been my Service Adviser. I can't say enough about her. She has been fantastic and I didn't think I could find someone that was close to matching Richard. She has been there every time whenever I need service and the same about Luigi. WH Dodge is very fortunate to have these two people in the Service Department. I recommend WH Dodge to everyone who asks me where to buy a car. Keep up the great job. Bill Enns More

Great customer service . I was able to use my warranty which saved me hundreds of dollars.Thanks Dodge jeep Chrysler of W.H. for resolving my issue . . I was able to use my warranty which saved me hundreds of dollars.Thanks Dodge jeep Chrysler of W.H. for resolving my issue . More

excellent service from both service tech & Mechanic I have been servicing my sprinter van here 17 yrs , Tommy Moore is the only mechanic that I trust w my Sprinter work Van, he does excellent work. When I have been servicing my sprinter van here 17 yrs , Tommy Moore is the only mechanic that I trust w my Sprinter work Van, he does excellent work. When I put my business vehicle in his hands I never worry, he Gets It Done!! Also the service tech , Stephanie Rutledge is fast and communicates well, always makes return calls and listens to the issues I'm having w my van and tries her best to get me in& out and back in business. She's a 10 in my book! More

Problem with the van sliding door lock. The 2016 Dodge Caravan was bought in Canada and was under guarantee. After explaining the problem to the service agent , an appointment was set up to The 2016 Dodge Caravan was bought in Canada and was under guarantee. After explaining the problem to the service agent , an appointment was set up to have it repaired under the guarantee. The work was done in a timely fashion . The service was great, the staff was very courteous and I am very pleased. More

A great first experience We bought a new Ram 1500 and needed a bed liner installed at delivery. They had it done before all the legal paperwork was signed. We bought a new Ram 1500 and needed a bed liner installed at delivery. They had it done before all the legal paperwork was signed. More

Top notch SALES AND SERVICE As the title says, from purchase of the vehicle to service, it was all above and beyond any of the other dealers we went to. They helped us every step As the title says, from purchase of the vehicle to service, it was all above and beyond any of the other dealers we went to. They helped us every step of the way and didn’t pressure us like the other dealerships did. As for servicing our vehicle, the service department has very well trained and knowledgeable staff. Being retired from Chrysler, I was very impressed with how much the service people knew about their vehicles. I’ve been to other dealerships and found that there were too many unqualified service people... so as you can tell, I was very happy with the treatment and service received by DODGE CHRYSLER JEEP RAM of Winter Haven... I can totally recommend this dealership to anyone and everyone who is looking for a vehicle, either to purchase or have serviced. More

better than before This visit was okay, everything is fixed and it didn't take them 2 weeks. definitely a much better experience than our previous visits. it was a littl This visit was okay, everything is fixed and it didn't take them 2 weeks. definitely a much better experience than our previous visits. it was a little pricey however More