Dodge Chrysler Jeep RAM Fiat of Winter Haven - Service Center

wonderful and so helpful Went in to get an oil change and was having trouble with my radio features and I had Jason as my service advisor. He is really Great. He answered all Went in to get an oil change and was having trouble with my radio features and I had Jason as my service advisor. He is really Great. He answered all of my questions. was a great help. He even had us bring the SUV back so we could get to the bottom of the problem. Bought myJourney this and will be back to get my next one there. More

Very Professional and Personable Very honest explained and showed me the problem with my truck, fixed it same day. Great mechanic to and great parts department . Thanks very much Very honest explained and showed me the problem with my truck, fixed it same day. Great mechanic to and great parts department . Thanks very much More

wonderful experience Had a great experience as usual. Stephanie got me in for a oil change and I was out of there within an hour. She was friendly and very professional. Had a great experience as usual. Stephanie got me in for a oil change and I was out of there within an hour. She was friendly and very professional. Will be back soon. Highly recommend the service department. More

2012 Dodge Challenger Excellent service and a great staff. I was kept up to date with the status of my car. It would be great if we got a veteran discount. Excellent service and a great staff. I was kept up to date with the status of my car. It would be great if we got a veteran discount. More

great service got our car fixed real fast,with a appointment. fast service andfixed in one day.real happy with the service.with onle one car to drive they fixed it got our car fixed real fast,with a appointment. fast service andfixed in one day.real happy with the service.with onle one car to drive they fixed it fast. More

The Service Dept ROCKED it! I would like to start by saying; this dealer went above and beyond, to take care of my van and me as a person. I cannot lie, I was very hesitant to I would like to start by saying; this dealer went above and beyond, to take care of my van and me as a person. I cannot lie, I was very hesitant to go to Winter Haven Dodge after really (and I mean really bad experiences at Posner Lake Wales and Posner Park CDJ) However, a friend kept telling me that they are nothing like that. The owner runs a tight ship and you need to try them. So I did, and let me tell you the owner (I believe his name is Mike) really, does run a different operation and this dealer is nothing like the other Posner Dealerships. When I arrived, I did not have an appointment but wanted them to hear the issue I was having when the van was acting up in the moment. The service agent Stephanie was great; she recommended and sent an actual tech out who pinpointed the issue. Immediately Stephanie set me up for an appointment 2 days later where I dropped my van, they drove me to work. picked me up, and then provided me a loaner! They were able to fix my vans AC, and worked with me on a great deal for some additional maintenance that I needed based on my mileage. I want to stress, that I have had some bad experiences with dealers in Central Florida, from Lakeland to Kissimmee and did not think I would find a good service dealer. I can tell you now, if you had the same experience as me, I recommend that you go see Winter Haven Dodge! The service team rocks! You will not be disappointed and they really do an AMAZING Job! More

Great Communication! Thanks Stephanie for listening to us tell you about our problem first off. So many times we the vehicle owners aren't heard. Well done! Second for tak Thanks Stephanie for listening to us tell you about our problem first off. So many times we the vehicle owners aren't heard. Well done! Second for taking the time to ACURATELY COMMUNICATE with us about or in service vehicle. Third and foremost Thank You for sharing with us the truths about the mechanics and our van, Even when it could have went wrong! (We are glad to know that the mechanic is well) Integrity is never gained, It is LEARNED! Well Done! More

Honest service people! Winter Haven Dodged Chrysler Jeep has treated me fairly for the last 7 years, both the sales and service departments have explained and previewed work Winter Haven Dodged Chrysler Jeep has treated me fairly for the last 7 years, both the sales and service departments have explained and previewed work and options I have within my vehicle. Even Jeffers in the finance department has redone paperwork to make sure my deal was correct. Stephanie in service and Matt in sales are a credit to the words "customer service" More

Matt did a great job. He was very helpful. The service was great. I am very disappointed that my Town and Country with 90,000 miles would have major problems like that. Thank you. The service was great. I am very disappointed that my Town and Country with 90,000 miles would have major problems like that. Thank you. More

Thanks WHDCJR! My service department experience was excellent. Stephanie checked me in and texted me while I waited. She was knowledgeable and answered questions at My service department experience was excellent. Stephanie checked me in and texted me while I waited. She was knowledgeable and answered questions at checkout. All folks in the department were courteous and friendly. Thanks to everyone for their interest in my vehicle! See you again when the need arises. More