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Dodd RV of the Peninsula - Service Center
Yorktown, VA
92 Reviews
92 Reviews of Dodd RV of the Peninsula - Service Center
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November 14, 2018
Service for Reflection Fifth Wheel RV As usual when dealing with Dodd RV in Yorktown, VA (I've never been to their Portsmouth facility), my wife and I were both impressed with both their e As usual when dealing with Dodd RV in Yorktown, VA (I've never been to their Portsmouth facility), my wife and I were both impressed with both their efficiency and thoroughness. More
by RHChilton
July 10, 2018
Fantastic customer service Crystal Dynan in service was suported and very friendly, she new her stuff and hard a fantastic team backing her up. Ricky who did all the working on Crystal Dynan in service was suported and very friendly, she new her stuff and hard a fantastic team backing her up. Ricky who did all the working on replacing my air conditioner was also very friendly and explained the new thermostates very well. He was very educated on all the work he had to do, even the awing. Having been a full timerfor two years it was very nice to spend most of the day with them. They just babied my two dogs and they say thank you also. I would also say they went out of their way to help. I can not say thank you enough.??😁🐾 More
by BrendaBluSydney
Employees Worked With
Other Employees :
Mike Queen, Sandy Gerehart
July 08, 2018
service Brought our RV in for yearly inspection and had it back in no time. As always the staff at Dodd RV is there for any help I neeed. This time Crystal Wi Brought our RV in for yearly inspection and had it back in no time. As always the staff at Dodd RV is there for any help I neeed. This time Crystal Wigginton was a big help getting what I needed done quick and had me back on the road. Thanks to to the staff at Dodd RV form the from the show room to parts, service, and the guys in the back who brought my RV to me and help m hook it up. Thanks for a job well done. More
by Don
Employees Worked With
Other Employees :
Not sure of his name, but help me hook it up in the heat, thanks for a job well done.
June 28, 2018
Repair work Crystal made everything easy, from making the appointment, to the drop off process, keeping me informed during the repair and then the pick up. Very p Crystal made everything easy, from making the appointment, to the drop off process, keeping me informed during the repair and then the pick up. Very professional, courteous, friendly and absolutely helpful, I don't need to go anywhere else. More
by B Wood
June 27, 2018
Warranty and repair work Dodd was not my purchasing dealership, but they handled all my warranty items seemlessly. I also had damaged the front shell of my travel trailer due Dodd was not my purchasing dealership, but they handled all my warranty items seemlessly. I also had damaged the front shell of my travel trailer due to a parking accident and they repaired the fiberglass in just a few days and it looks just like new! They stayed in touch the entire time. Crystal in the parts department was a joy to work with. I was so impressed I sent my son down to them and he purchaseda new travel trailer as well! More
by William B
Employees Worked With
June 17, 2018
Great Service We brought our RV in for service and everyone at Dodd RV went out of their way to take care of us. I know it may not sound like much but the service We brought our RV in for service and everyone at Dodd RV went out of their way to take care of us. I know it may not sound like much but the service was completed in a timely manner, it was done correctly and the RV was just as clean as it was when we dropped it off. I have had some not so good experiences at other dealers. So Kudo's to Dodd. More
by janetandcarl
Employees Worked With
Melissa Grace
June 14, 2018
Great service! Very friendly, helpful, knowledgeable and talented staff, from receptionist, to service advisor and finally to service tech himself. They clearly know Very friendly, helpful, knowledgeable and talented staff, from receptionist, to service advisor and finally to service tech himself. They clearly know their stuff and had the parts in stock to get my job done while I waited! The only reason I couldn’t give them 5 Stars is because I had to wait SIX weeks for my appointment. They’re that busy and in demand! More
by Bulldog
May 02, 2018
Taking care of business We have had to return our Thor 35M RV to Dodd RV of the Peninsula a couple of times, That is where we got acquainted with our Customer Support perso We have had to return our Thor 35M RV to Dodd RV of the Peninsula a couple of times, That is where we got acquainted with our Customer Support person, Crystal Wigginton. Crystal has gone above and beyond to insure our RV issues are being taken care. She is very professional in what she does and we appreciate the fact that she even calls to insure we arrive safely back home - we have a 3 1/2 hour trip to the dealership. Some repairs have already been made and parts are on order and warranty is being researched on others. Crystal is the one that is seeing that all this takes place, for that, we are grateful. More
by Ibcarriesmom
Employees Worked With
April 24, 2018
Warrenty and Vehicle Inspection Crystal was very kind and professional. The work was done to my satisfaction, Thank you again for taking such good care of my Travel Trailer. Crystal was very kind and professional. The work was done to my satisfaction, Thank you again for taking such good care of my Travel Trailer. More
by Kelvin A Youngs
Employees Worked With
April 11, 2018
Concerned I bought this camper with the Life Time Warranty and brought it in for the Life Time Inspection and state inspection. Couple of things. I dont know ex I bought this camper with the Life Time Warranty and brought it in for the Life Time Inspection and state inspection. Couple of things. I dont know exactly what was checked, but if the water system of any type hot or cold was checked, it was done with the bottom drain plugs and the hot water tank drain plug taken out by me and still in the same place I put them and in the same condition. The oven could not have been checked because of a towel placed on top of the burners and not moved. With the muddy condition of the outside, the inside looked as if no one had been inside or on the roof to inspect. With reguards to the outside, this camper was brought in spotless, as though it were brought when dropped off. When picked up, it looked as if were drug down a muddy road. Complete unexceptable for a camper that is only a year old in my view. I have many trucks, motorcycles, boats, and trailers that never look like that and I live down a quarter mile long rock driveway. I noticed while waiting for my camper, someone was washing the new unsold campers out front of the dealership. I would think that even the campers there for service would get the same respect. How you treat your present customers should a priority to incourage them to return. I did not get that feeling with the condition and doubt that of the inspection done to my camper. I have a recept that it was done, so if any problems occur, I have proof of the work More
by Kip Crocker
Employees Worked With
Sevice department
