Dodd RV of the Peninsula

No haggling pricing the trailer and was very fair on price - These guys put the customers buying needs in front of profit by not over out fitting the unit to the customers needs.My sale associate Greg, price - These guys put the customers buying needs in front of profit by not over out fitting the unit to the customers needs.My sale associate Greg, listened to what i was looking far and stayed with-in those guide lines. After we had selected a unit that fit my needs and price range he introduced me to Mike the sales manager and conveyed almost word for word what he and i had discussed. Mike made me a counter offer that was very reasonable for the trailer. The lady in titling and sales paper work was SUPPER also. The service department had detailed the trailer so good that i had to ask if it was my trailer. It looked as they had checked EVERY screw on it and the detailing was superb. We had shopped for six weeks at many RV dealers and none of them could compare to Dodd RV wanting to make our buying experience a TOTALLY satisfying one. More

Had it not been for the fact that it took 5 days to get our trade in evaluated/inspected instead of the 4 hours they said it would take, which left us uncertain as to whether the deal we made was going to our trade in evaluated/inspected instead of the 4 hours they said it would take, which left us uncertain as to whether the deal we made was going to hold or not, we would have given the dealership a "great rating." We feel that the lack of communication during those five days was stressful and took some of the excitement out of buying a new RV. Ricky did an outstanding job going over our new travel trailer with us - he was awesome. Jamie was very thorough and patient in explaining all the paperwork to us. All in all it was a good experience. More

I was just killing some time and stopped at Dodd R.V. I spoke with Greg because our normal sales person Scott was in Richmond. Greg showed the Crusader and it matched our requirements perfectly. Greg knew spoke with Greg because our normal sales person Scott was in Richmond. Greg showed the Crusader and it matched our requirements perfectly. Greg knew the answers to all of my questions from weight to the new features like auto leveling, tank drain handles, and new axles. Scott came in the next day and just about finished the deal. We needed the camper in five days and he made it happen. No high pressure salesmanship, just straight talk. Mary and Pete were very knowledgeable and got us on our way. We are always made to feel like part of the Dodd family when dealing with Scott. We feel like the only customer he is dealing with because of his extremely prompt return of our calls and how quickly he makes things happen. Everyone at Dodd is friendly and customer oriented. Thanks, Billye and Michael Dalton More

I took my new Rockwood travel trailer for warranty service. I was greeted by Joey with a big smile and great enthusiasm. He went over the discrepencies and ask when I needed the work to be finished. T service. I was greeted by Joey with a big smile and great enthusiasm. He went over the discrepencies and ask when I needed the work to be finished. The work was completed and even finished early. I appreciate how everything was handled in a timely manner. Thank you Ed Fonner More

We liked Dodd RV very much. They are very thorough with regard to sharing a packet of info on what maintenance you should perform on your RV to keep it in tip top shape...everyone we dealt with was very ni regard to sharing a packet of info on what maintenance you should perform on your RV to keep it in tip top shape...everyone we dealt with was very nice. When we arrived to complete the purchase of our RV it was found that the end cap of the unit (brand new) had faded badly and the motor in the awning was bad...plus a couple of other minor punch list issues. While disappointing to say the least, we have been assured that all of this will be fixed as soon as possible and we've had no indication other than their willingness to have everything taken care of as quickly as they can. Some things, such as ordered parts, outside vendor doing the paint work, etc. are beyond their control with regard to timeliness. I would like to update this rating once everything has been completed. All in all, it is our belief that Dodd goes to great lengths to insure customer satisfaction and to foster great relationships with them...there is an annual Dodd RV Rally at a local campground, they do monthly in-service training seminars that are free to attend. So, we while disappointed that our RV wasn't perfection at pick-up, we aren't concerned that it won't eventually be made right. More

Greg took the time over the phone to answer questions & was flexible with a meeting time to look at RVs. When meeting with Gregg he did not push us into purchasing or try to sway our decision in any way & was flexible with a meeting time to look at RVs. When meeting with Gregg he did not push us into purchasing or try to sway our decision in any way. He and Jamie both stay after hours to complete our purchase without rushing us or making us feel as though we were inconveniencing them. Jamie took the time and had everything in place and explained the many different "extras" to purchase for care of the RV but did not push us into purchasing anything of those extras ... allowing us to make the decision ourselves on what "extras" we felt were important or necessary to our needs. We highly recommend Dodd RV to anyone in the market for an RV. More

We were attending the question and answer seminar at Portsmouth. Very informative, Dennis is very personable and extremely knowledgable. I highly recommend attending his seminars if you own a RV. Portsmouth. Very informative, Dennis is very personable and extremely knowledgable. I highly recommend attending his seminars if you own a RV. More

The Dodd staff was kind, knowledgeable, and open about the pros and cons of the different used RV's we looked at. When we chose one they negotiated the price to work for us. The unit was very clean and the pros and cons of the different used RV's we looked at. When we chose one they negotiated the price to work for us. The unit was very clean and our "walk-through" with Pete was very informative. We learned something about RV'ing from every person we dealt with even though we have been doing this for 20+ years. We would highly recommend Dodd to anyone. More

Scott Hudgins was my Sales rep and he was great! Very patient with me. As a first time RV buyer I had a ton of questions and concerns, Scott was awesome! I worked with mike on the numbers when it came to patient with me. As a first time RV buyer I had a ton of questions and concerns, Scott was awesome! I worked with mike on the numbers when it came to purchase and he was more then happy to work with me on everything! Jamie, Scott and Mike we able to take care of the financials with out question. I also was able to work with part of the service team for my walk through of the RV and I will ay they were very friendly and informative on the operation of the RV. Once a gain being a first time buyer it was helpful to have a knowledgeable crew! They were all very friendly and I would recommend if you are going to buy an RV Go to Dodd! Any of the sales team would be a great pick. More