Dodd RV of the Peninsula

First Time Buyers This was the first camper my husband and I have bought. I must say everyone we encountered at Dodd RV from the time we were just looking, to the time This was the first camper my husband and I have bought. I must say everyone we encountered at Dodd RV from the time we were just looking, to the time we finally made a decision to buy, went above and beyond making us feel comfortable. While negotiating the price of the camper there was one sticking point (568) which could have broken the deal. But due to negotiations in other areas and the professional demeanor of the gentlemen in the office (Greg and Arnold) a deal was made. When we went to pick up the camper Greg and Arnold stayed well past closing time in order to finalize the paperwork and answer our never-ending questions. Never one time did they try to rush us out the door; instead, they were very professional and helpful. Arnold has a wonderful sense of humor and puts you right at ease. Both Greg and Arnold made sure we were ready to begin our new journey with our new camper. Thank you to all the wonderful folks who worked with us at Dodd RV to make this a memorable experience. More

Welcoming, professional, and knowledgeable!!! This was mine and my wife's first camper. From the moment we walked in and were greeted with fresh baked cookies, to the moment we were walking out t This was mine and my wife's first camper. From the moment we walked in and were greeted with fresh baked cookies, to the moment we were walking out to drive our new camper away our experience was second to none. Tina and Mike in sales were great. Tina showed us a few campers that were suitable for our family's needs. She was very knowledgable about each unit she showed us. She was very funny and never tried to push anything on us. Mike in sales was also always more than willing to assist us when Tina was busy. Tina and Mike really made us feel like family. Dan (the new service guy), Joey, and Ricky in service did an excellent job on the walk through and took the time to make sure I knew how to operate everything. They literally took about 1.5 hours and and went over everything inside and out. We also left our truck with them so they could install our weight distribution and sway control hitch while we went inside to do paperwork, visit the accessory store, and eat a couple more cookies. Dan did most of the walk through with Joey and Ricky shadowing him because he was new. Dan did a great job. Our final part of our experience at Dodd RV on the Peninsula was with Arnold Smith in finance. He was very professional and good at his job because we swore up and down we were not going to buy an extended warranty. Trust me! Buy the five or six year, it's worth it. When we were finished inside and walked outside they had the hitch hooked up, camper hooked up and everything ready to go. They really do make you feel like part of the Dodd RV family throughout your entire experience. More

Great service department Dodd's service department, and Joey Lawrence in particular, went well beyond the normal level of service. He brought two new starting batteries to my Dodd's service department, and Joey Lawrence in particular, went well beyond the normal level of service. He brought two new starting batteries to my home and rescued my RV - even installed them himself. And did it all the same day he learned of my problem.. More

Repeat customer I drive past 2 other RV dealers to continue my RV buying experience with Dodd. Scott and the members of his team go the extra mile to ensure the enti I drive past 2 other RV dealers to continue my RV buying experience with Dodd. Scott and the members of his team go the extra mile to ensure the entire experience is pleasant and professional. I have always been able to find the RV to meet my needs at a reasonable price. I have purchased 3 RV's so far and my extended family has also bought from Dodd. If my camping needs change again I will again return to Dodd. The offering and aroma of fresh baked cookies is a bonus! More

We bought a used rv the Dodd staff helped to make this a great experience. I We found the unit we wanted and they were willing to make it happen Though not one of the the Dodd staff helped to make this a great experience. I We found the unit we wanted and they were willing to make it happen Though not one of the big dealers, their inventory is quite varied More

outstanding customer service You get a warm feeling inside when dealing with this organization. They remind you of Church, being ushered in and welcomed at the front door. The com You get a warm feeling inside when dealing with this organization. They remind you of Church, being ushered in and welcomed at the front door. The complete staff were nice, friendly, and professional. Everyone was well trained in their department and knew their job. I recommend Dodd RV Sales to anyone that wants to be a First time owner of a New or Used RV. Two thumbs up. A plus Mark Green Hampton Virginia More

Excellent Service The night before we were leaving on our 1st major RV vacation, I had a problem with my water pump in my class c motorhome. I called Joey in the servi The night before we were leaving on our 1st major RV vacation, I had a problem with my water pump in my class c motorhome. I called Joey in the service dept. We did troubleshot over the phone. I was told to come in early the next morning and he was waiting for me. Aided by Ricky and Chief they quickly found the problem and replaced the pump. The last thing Joey said to me was call him and let him know everything was still ok on my trip. The customer service that I received was the best and withput hesitation I would recommend the service dept. More

I couldn't imagine a more excellent experience! I've purchased many homes, vehicles, timeshares, etc. in my lifetime and not one of them even come close to my experience at Dodd RV. From the minute I've purchased many homes, vehicles, timeshares, etc. in my lifetime and not one of them even come close to my experience at Dodd RV. From the minute I walked in the front door until the minute I left on my second and final visit for the purchase of my Travel Trailer, I was catered to, smiled at, educated and offered the BEST service ever. I wasn't treated like a potential sale, but as if I were a lifetime customer and friend. During the first setting with Scott last Saturday, he actually listened to my plans for what I wanted to do with the new Trailer, so when I came in today to finalize the purchase and go through the tour of the parts and service area, sit down with the finance guy, and even the walk-thru person, they were prepared to answer questions pertaining to MY intended use of the RV, not just standard RV answers to pacify me so they could move on to the next customer. I have a disability and was concerned about coming in for the final signing and then walk-thru of the RV before delivery. However, not to worry, they had stools and chairs at every turn for me and even had a special chair outside my Trailer so that I could sit and video the walk-thru, which Ricky moved for me around the Trailer as we went. Amazing! I could write a book about this dealership but I guess this isn't the right place. I can honestly say, I would refer anyone to these guys in a heartbeat. You won't regret it. More

A wonderful experience beyond our expectations. This was our first time in purchasing a travel trailer. Everyone we encountered was so kind and friendly. The employees who worked with us were the be This was our first time in purchasing a travel trailer. Everyone we encountered was so kind and friendly. The employees who worked with us were the best. No pressure tactics, no hidden fees. They were up-front and looked after our best interests. The expertise in each department was so thorough we left with great confidence and knowledge. Give Dodd RV a try. You will not be disappointed. Richard and Joy S More

Excellence Sales and Service I am very late in posting this, but I really want to share my experience. I bought my camper from Scott Hudgins in 2011. I looked for almost three yea I am very late in posting this, but I really want to share my experience. I bought my camper from Scott Hudgins in 2011. I looked for almost three years before finally sellling my popup and moving into a travel trailer. Scott was so patient and I never felt pressured. I looked at many campers and went to many shows. When I finally found the right camper and was ready financially, Scott was there and made the whole process very easy! A wonderful no pressure experience! Fast forward 3 years in 2014, I am camping at Newport News park and when packing up and hooking up the camper, I raised my jack too far and could not hitch up. My tongue jack broke. Nervous and exhausted, Joey and Pete from the service department came to my rescue at the campsite and replaced my tongue jack! What a super group of people and service! Personal and very dedicated to their customers! I don't know what I would have done without them. Dodd RV of Yorktown, best RV dealer around!!! Darlene C. More