Dodd RV of the Peninsula

Excellent Customer Service Last week I took my 2014 Winnebago TREND to Dodd RV in Yorktown. VA for service. I received prompt, on-time service and the repair was taken care o Last week I took my 2014 Winnebago TREND to Dodd RV in Yorktown. VA for service. I received prompt, on-time service and the repair was taken care of while I waited in their customer lounge. Mr Joey Lawrence took time to explain how the repair was completed and answered many questions I had about the use and maintenance of the Onan generator. This employee takes his time to assure that I understand the issues at hand. I highly recommend this dealership and will continue to have my RV serviced at Dodd RV. More

Delivery of Coachmen Class C Motorhome We were greeted and taken through the financial part of our purchase with good explanations and accuracy. Then we were given an extensive review of t We were greeted and taken through the financial part of our purchase with good explanations and accuracy. Then we were given an extensive review of the motor home and shown (hands ON) how everything works. Then we were introduced to people in the service and parts department. I would especially like to thank Arnold Smith, Mike (sales manager) and Greg Guin who answered my phone calls and questions without hesitation. Thanks to a great team and putting up with us being late for our appointment because of traffic. More

Excellent customer satisfaction This is the second camper I have purchased from Dodd Rv in Yorktown. The service of the sales team exceptional! I met with Mike the sales manager and This is the second camper I have purchased from Dodd Rv in Yorktown. The service of the sales team exceptional! I met with Mike the sales manager and Greg the salesman at the rv show in Hampton. We liked a model that was on the floor. We explained that our daughter was getting married and we needed to wait until after the wedding to follow up. Greg called after the wedding date to follow up, we did some negotiations over the phone and I came in to pick up the camper a few days later. Arnold the finance manager was able to get me a better rate than my credit union. Since I work late in the afternoon everyone stayed late to make sure my transaction went smoothly. The owner Jamie Dodd even came in and checked on me multiple times. I had a few minor issues with the camper and the service manager Joey stayed to make sure everything was right before I pulled it off the lot. After my first outing I called to ask a question about my water heater and Joey called me back before he left for the day and fixed the issue over the phone. I will definitely look at Dodd first when we decide to make the next move to a fifth wheel or a motor home. More

Top rate customer service Fairly certain we wouldn't have walked out of there with a brand new travel trailer if it wasn't for the customer service from Tina Dew. Her knowledge Fairly certain we wouldn't have walked out of there with a brand new travel trailer if it wasn't for the customer service from Tina Dew. Her knowledge, humor, and honesty put a spell on us. We'd do it all over again, it was a great experience from being greeted at the door with fresh baked cookies and a smile, sales, manager, parts store to service. More

Great Experience! For 2 people who knew very little about the RV industry, we were well educated by the staff at Dodd RV. When we brought our RV home, we were surprised For 2 people who knew very little about the RV industry, we were well educated by the staff at Dodd RV. When we brought our RV home, we were surprised at just how much we had learned after spending a couple of days with them. Everyone was low keyed, personable and made us feel welcomed! Quite a change from the customer service that we all have grown accustomed to in this world that we now live in. I would highly recommend doing business with them and plan on being a lifetime customer! Thanks Dodd and keep up the good work! More

"Another Great Deal/Experience" For the second time in 25 years we have dealed with Dod RV. The first time in portsmouth and then in yorktown. Susie Dod sold use are very first RV w For the second time in 25 years we have dealed with Dod RV. The first time in portsmouth and then in yorktown. Susie Dod sold use are very first RV which was or best experience of buying anything. She shared some of her RV experience with are family. LOL She also got use hooked on fort willderness at Disney world. The second experience was as good as the first. What was amazing was how busy they were and they were stll able to keep there "COOL" and still able to help everyone and treat use like we were the most Important. " THANKS FOR THE GREAT RV s" More

Superior Customer Service This morning I took my 2014 Winnebago TREND to Dodd RV in Yorktown, VA to have it de-winterized. Everyone was pleasant and courteous and the scheduled This morning I took my 2014 Winnebago TREND to Dodd RV in Yorktown, VA to have it de-winterized. Everyone was pleasant and courteous and the scheduled service was completed on time and promptly. Before leaving I asked Joey Lawrence if he had a few minutes to answer questions I had about the Onan generator on board my RV. He accompanied me to my RV (in the rain) and demonstrated how to start the generator, and explained its use and maintenance. He stayed with me until I understood how to use the generator, and under what conditions. He was so patient and pleasant and I learned more in that one conversation than I have ever learned from other RV employees and techs. He scheduled two maintenance prior to my leaving. It was such a positivr experience and I told him I would be back for future service. More

Great services in person or by phone, The service manager is helpful and know what to do with our problems . We are out of town so to have the highest service from the place that we do not The service manager is helpful and know what to do with our problems . We are out of town so to have the highest service from the place that we do not know, etc and we are very happy; thank you Thank you J Leuenberge More

New RV Owner Exceptional service during all aspects of the sale. We never felt rushed or pressured. All our questions were answered with expertise during the sal Exceptional service during all aspects of the sale. We never felt rushed or pressured. All our questions were answered with expertise during the sale, financing paperwork and walk through of our new RV. More