Dodd RV of the Peninsula

Another Satisfied Customer We recently bought a new Grand Design Reflection 303RLS and the team at Dodd RV provided outstanding customer service throughout the entire process. We recently bought a new Grand Design Reflection 303RLS and the team at Dodd RV provided outstanding customer service throughout the entire process. Scott Hudgins took his time showing us multiple RV's and is extremely knowledgeable. Arnold Smith made the paperwork process painless and Rob Eller was very helpful making sure we had everything we needed from the parts department. I've been getting my RV's serviced at Dodd RV for almost 10 years and this is the second RV I've bought from them. They truly understand customer service. Thanks to the entire team. More

Top notch customer service The team had us in mind every step of the way. Some of the best customer service I’ve had in a long time and it’s nice to be able to look around and n The team had us in mind every step of the way. Some of the best customer service I’ve had in a long time and it’s nice to be able to look around and not be bombarded by someone pushing us to buy a trailer. More

"Hello, Darlin'" Our entire experience with this dealership and all its staff was phenomenal! Top Rate, for sure. However, we cannot sing enough praises for our sale Our entire experience with this dealership and all its staff was phenomenal! Top Rate, for sure. However, we cannot sing enough praises for our salesman, Scott. He was professional, patient, polite, understanding, never pushy, listened to our concerns and needs, answered our many questions, returned calls and emails from us throughout our search until we found EXACTLY the unit we fell in love with and purchased. He elicited such confidence from us, that even though this was a major step and purchase, we have no doubts of any kind that this was the right way to go....AND the right dealership to have gone to! More

Goes beyond expected customer service! We had an excellent experience with Dodd RV in Yorktown. They are courteous, friendly and professional. They pride themselves in being a family orient We had an excellent experience with Dodd RV in Yorktown. They are courteous, friendly and professional. They pride themselves in being a family oriented business and it shows in everything they do. From Scott our sales person, Richard, who led us through the walk through of our new RV and Crystal and Rob in parts, everyone was really helpful. Going the extra mile was shown when our older truck did not have the correct wiring or a brake controller. Due to the horrific storm on Thursday night in our area, some of the service people could not get into work until much later after we were supposed to be on our way home. Without hesitation, Scott offered to keep our truck overnight to add the parts and had William drive us and our new RV to our house! We were blown away by that offer and returned the truck ready to drive home and there were no additional charges. Dodd RV has the customer service culture that most organizations just dream about, They get it! Thanks! More

Wonderful experience This is our first time purchasing a camper from Dodd RV and I have nothing but great things to say about the staff and service. Scott Hudgins was our This is our first time purchasing a camper from Dodd RV and I have nothing but great things to say about the staff and service. Scott Hudgins was our sales guy and he really looked out for our best interest! Even the business manager Arnold Smith was very genuine and took his time explaining the entire financial process with us. Even the final walkthrough given by Bill was very thorough and helpful! I would definitely recommend Dodd RV as a place to buy your next camper!! More

Extremely Satisfied We stopped by Dodd’s one Saturday morning, that’s where we met Tina a product specialist. Never owning a camper before we had many questions. Tina n We stopped by Dodd’s one Saturday morning, that’s where we met Tina a product specialist. Never owning a camper before we had many questions. Tina never rushed us she answered our many questions candidly. We returned to Dodd’s 4 times before we decided to purchase a travel trailer and even then, we changed our mind once on the model. Each time we were treated with respect, no pressure, and smiles. Their no haggle pricing was the icing on the cake for us. We would highly recommend Dodd’s to anyone looking to purchase an RV or even if you needed parts. Rob in parts was honest with his recommendation on what we needed to get starter and what we could get later on. We truly feel we are part of this family for life. Hal and Mary Anne More

First Time Buyer As a first time buyer, Dodd RV staff was awesome in helping us get into the travel trailer that was perfect us. From start to finish, the whole proces As a first time buyer, Dodd RV staff was awesome in helping us get into the travel trailer that was perfect us. From start to finish, the whole process was easy and any questions we had were promptly answered. My wife and I would like to highly recommend Dodd RV to anyone seeking an exceptional buying/service experience. More

From Buyer's Remorse to "Can't Wait to Go Camping!!" Thank you Dodd RV, of Yorktown, VA, for taking such good care of us. We bought a brand new Coachmen Leprechaun from another dealer, who it turns out Thank you Dodd RV, of Yorktown, VA, for taking such good care of us. We bought a brand new Coachmen Leprechaun from another dealer, who it turns out was not actually a Coachmen dealer, and we unfortunately received subpar service - no PDI, no customer inspection before possession, etc. But with numerous problems in the RV from the start, we called up Coachmen Corporate, who instructed us to take it to Dodd RV. We took the RV to Yorktown on Thursday after work, on Friday they went over it with a fine tooth comb for a proper PDI, and on Saturday we received a proper walk-through to explain how to work everything and take good care of our new RV. We were treated just as if we had bought the unit from them in the first place! Everyone from Michael McNeil, the GM, Melissa Grace, the Service Manager, Richard Winer, who did a very thorough walk-though with us and had a lot of helpful suggestions to make our first camping trip even more enjoyable (like putting insect screens on the vents as we will be Boondocking in a field). Rob Eller in the Parts department made sure we had the necessities for our first camping trip, even going as far as checking the screens we planned to buy to make sure we had the right ones. Also met with Arnold Smith and Sara Clevinger in the business office. Dodd RV made sure that we met everyone in person that we might need to interact with in the future and made sure we felt welcomed there. And yes, as far as I can see, they fixed every issue we found and some we hadn't! The ladder for the bunk can now be put in place by one person (before it took 3 of us to wrestle it into place), the broken drawer latches are all replaced, the hanger bar in the closet is now funtional, slide gaskets are glued back into place, and they even realized that the sink was missing the drain stop so put one in for me. All I can say is thank you thank you thank you Dodd RV. We have gone from "buyer's remorse" to "Can't wait to go camping". Forest River/Coachmen is well represented with this company, and even though I will pass 5 other RV dealers to get to them, I feel it is the best dealership in Hampton Roads to take care of my RV. More

Exceptional We shopped around for several months, visiting Dodd first then went to other places. Once our research was done we returned to Dodd. The level of cu We shopped around for several months, visiting Dodd first then went to other places. Once our research was done we returned to Dodd. The level of customer support was reminiscent of the caliber you received in years gone by. It is so important to my husband and myself as first time buyers to have a dealership that understands the value of the customer to their business. We know we made the right choice not only the RV, but frankly the dealership. More

GREAT EXPERIENCE If your looking to buy a travel trailer or RV look no farther than Dodd Rv. We love our new WOLF PUP, fits us perfect. If your looking to buy a travel trailer or RV look no farther than Dodd Rv. We love our new WOLF PUP, fits us perfect. More