Dixie Buick GMC

We bought a certified buick from here. Brought in for oil change and some issues we noticed. Was told covered under warranty. Parts never got ordered. Called several times. Finaly got corporate involved. Pa change and some issues we noticed. Was told covered under warranty. Parts never got ordered. Called several times. Finaly got corporate involved. Parts were finally ordered 6 weeks later. Had other issues with a/c and was told it was normal. Well that wasn't the case with that. Our battery died one day later after the first repair was done. Of course warranty ran out and had to pay for battery. Wow low and behold the a/c issue was resolved. Kind of funny how low voltage causes issues. If this dealership would have looked into the a/c issue they would have found the problem. But why do that. Then today I drop car off for the other repair. The service manager wanted to argue with me and belittle me in front of other customers because I had to get gmc corporate involved just to get my car repaired that was suppose to be repaired 6 weeks ago. For a manager to act like this to anyone is uncalled for and very disgusting. Got repair done but will never go back to this dealer and would suggest others to find a dealer that value their customers. Oh by the way my fiance was the one who dropped the car off. I will assume I was treated this way because she is the contact on this car. But what they dont know is I'm the one who bought the car and I am on the title of this car. This car is both of ours. Also if issues arise there is no way to contact the gm or owner to let them know what is really going on in their dealership. And if you buy a car from them make sure they dont just run your credit like they did to ours to finance a car when we already had it paid for before we picked up our car. It really brought our credit down when we where also trying to buy a house then could not get financing for it because of how much it brought our scores down because of their mess up. More

STAY AWAY FROM THE SERVICE DEPARTMENT!!!!!! As the many other one stars have advised and probably should've looked before bringing my vehicle to them. Deplorable service. Service manager Jason Riola an other one stars have advised and probably should've looked before bringing my vehicle to them. Deplorable service. Service manager Jason Riola and his boss ahead of him Robert Atkins are the furthest thing from a consummate professionals. After multiple voicemails, follow ups, and plain lies that spew out of these people's mouths its astonishing that legal action hasn't taken place. It's the same run around, "we're waiting for GM to tell us what to do", "we dont know what's wrong with your vehicle". I find it hysterical and quite alarming a service department doesnt know how to fix or properly diagnose a problem to begin with. Just another reason you should stay away. To top it off. After requesting a email or any sort of paper copy stating they dont know what's wrong with my truck, they refuse. They dont want a paper trail of their xx and complete and utter incompetence. After spending ~70k on a truck, you'd think they'd be concerned about keeping your business or at least trying to rectify the issue... NOPE! Once you've give them your money, all bets are off. You're better taking your vehicle to a tree. At least it won't lie to you and probably do a better job. Jose and Jamie on the sales side where nothing short of amazing.. unfortunately this has tarnished any standing they had. It doesn't matter how you treat someone when you want something, it's a completely different story when you're the one in need and money isn't being given to them. I would urge anyone to stay far away. You'll leave upset, confused, and a horrible taste in your mouth after dealing with these grease xxxxx. My 2 cents. More

Immoral Service I've been a customer of the GMC for the last 5 years. I strongly believe that buying American cars would promote our economy and that's the main reaso I've been a customer of the GMC for the last 5 years. I strongly believe that buying American cars would promote our economy and that's the main reason I decided to buy an Acadia from GMC.  We have been receiving service from Dixie Buick GMC located in Fort Myers, Florida throughout those 5 years.  Unfortunately, throughout the years, I have witnessed the deterioration in regards to customer service provided by the aforementioned agency.  On November 22nd, 2019, I brought my car in for an oil change. On November 27th, around noon, while driving southbound, from Cape Coral to Naples, my car stopped responding and slowed down, prompting me to park it on the side of the road.  I noticed that drivers coming from the opposite direction, started waving and yelling at me to get out of the car immediately.  I stepped out and went around the car to inspect it. When I stood in front of it, I saw fire coming from the underside of the vehicle.  I quickly reversed.  A big piece of cardboard was burning on the floor.  It had dropped from the underside of the car.  I was assisted by other drivers who put the fire out with extinguishers.  After a while, I turned on the car, and although a check engine light icon was on, I decided to return home and I parked the car in my driveway. After thinking about it for some time, I realized that it was a strong possibility that the piece of cardboard that caught on fire could have been left on accident under the engine while the oil change was performed. I am an attentive driver and never once noticed a piece of cardboard on the road and the probability that it would become attached so closely to the underside of the car is highly unlikely and its more probable that it was left behind during its recent servicing. At that point, we called the GMC of Fort Myers and expressed our concern, and asked if that could be the case. After speaking with Mr. Casey and letting him know how serious this situation was, he suggested to tow the car to the agency for inspection, which seemed to be very reasonable. It was reiterated a couple of times to Mr. Casey that we did not want to be held responsible for the costs of towing because we did not feel this was our fault, and he understood and said he would take care of it. After Mr. Casey’s assurance, we felt confident that a company that we loyally have used in the past would address their fault in this and promptly address the check engine light in the car. In the late morning of 11/29/2019, after not receiving any news about the car status, we called and inquired and Mr. Casey had no idea where the car was or if it was on the premises, asking us, “Do you know if they towed it here?”. It was at this point that I realized we were not in competent hands. After they finally found the keys in the drop box and located my car, Mr. Casey moved the responsibility to Ms. Wendy Huckaby, another service agent, and seemingly removed himself from the situation. After many missed calls and nothing from Ms. Wendy Huckaby, I finally received a call from Ms. Huckaby at around 3 PM who asked me to recount my story, and after giving her the details she stated that they do not use carboard in the shop and it was most likely something that I “picked up on the road”, and that they would inspect my car and call me back with more details. She never called me back. Instead she spoke to my wife and stated an inspection would not be done until Monday, 12/2/2019. They informed us if they went ahead with the inspection and repair of damages, I would be held responsible for the labor and repair plus the cost of the towing. They informed her that if she decided to not go through with the inspection and repair, she would have 25 min to pick up my car before they closed at 5 PM. My wife and I of course decided against it and my wife promptly presented to the agency to pick up the car. At that point, she called me and I was placed on speaker. They insisted we pay the car towing or they would not release the car to us. I explained over and over that it was the agency who offered that service, I never requested that the car be towed there and therefore they should be responsible for the towing cost. Since the argument was not going anywhere, I said I was not going to paid for something I didn't request and would take legal action if needed. My wife was then mistreated and borderline blackmailed by Mr. Riola, the service manager. He was well aware that wife had been dropped off along with my 12 year old son at the service department and knew she didn't have a car to return home, and despite that was still told the car wouldn't be returned if she didn't pay the towing fee, which she felt obligated to pay so that she would have a ride home. Obviously, I feel extremely disappointed with the GMC service. I have been serving this community as physician for the last 11 years and feel blessed to say that the towing fee was not the issue here, but more so the immoral actions of these service agents; Mr. Casey, Wendy Huckaby, and their service manager Jason Riola. Not only did they endanger my life with their negligence in the service department, but after given a chance to quickly correct the issue with a loyal customer, they instead decided to humiliate my wife while my young son watched. Without a doubt , I will no longer be purchasing GMC vehicles and will urge my colleagues, friends, and family members to avoid the services at GMC Fort Myers. God Bless. More