Dixie Buick GMC

Well what an experience I had today at this dealer. .... There was a recall on my 2019 gmc sierra took my appointment over a month ago.... Got to the dealer at 7:40 my appointment was at 8:00... Got .... There was a recall on my 2019 gmc sierra took my appointment over a month ago.... Got to the dealer at 7:40 my appointment was at 8:00... Got the run around with the first service advisor ant finally the second one found my appointment he was nice about it... I had requested at the same time an oil change... I had specify that I would wait at the garage for the repair and the advisor inform me that when the mechanic would come in at 8 he could let me know how long it would take for the repair.... At 8:45 my trunk was still at the door so i went and see the advisor and he said it should not take to long they are checking it...when i told him my truck had not move he was surprise and obviously it was forgotten in front of the door.... At that moment they took my truck and i was told that it would not take to long and I would know a time frame... At 9:15 I went in the back yard of the garage and my truck was sitting there ontouch... I was so mad went to see the advisor and told him to bring back my truck I just wanted out of there... Could not beleive that kind of services....what can I say more.... More

My last experience with this service department was one of the best ones I have experienced. From that time to today, it was a 180 degree turn around. I called earlier this week for LOF routine maintena of the best ones I have experienced. From that time to today, it was a 180 degree turn around. I called earlier this week for LOF routine maintenance and took offered an appointment of 11 am today. I arrived at 1045, all four service kiosks were somewhat busy but I was greeted and asked how could be helped. I advised my name, and after a couple of wrong lookups was found. I was promptly told, that Tim was my service advisor, to what end I do not know. But he agreed to write my request. I ws advised they were running behind since I was waiting. Would be two hours. I advised OK. After 2 hours and 10 minutes I started to look for my car. Tim, the service advisor that was mine, was not at his station. After several more minutes, I found the advisor that took my service order. He looked my car up, said OH Tim is your service advisor. As I explained Tim was nowhere to be found, he said oh, Tim had to leave. I take my car to DIXIE Buick GMC for service, I don't care who writes my service ticket. It was now 2 and 1/2 hours siince I arrived. I asked for my car now unless it was on the rack. After a few miinutes it was brought around, untouched. I was adviised that mornings were better, like 7 or 730.. Well took the appointment offered, not knowing that certain hours came with this poor service. Don't make the appointments if you can't figure out how to schedule them for completion. And you don't have the same service team, the ones below are not with you with the exception of Greg. And I hate having to write this. Anyone have a GM dealer that can be reliable to recommend. More

Oil change and tire rotation took 2 hours and 45 minutes with appointment. Too long. with appointment. Too long. More

We stopped at the dealership this week and Nick DeNoia greeted us. He took us into the lot, took us for a drive, and answered our umpteen questions! He was extremely knowledgeable, very approachable, an greeted us. He took us into the lot, took us for a drive, and answered our umpteen questions! He was extremely knowledgeable, very approachable, and extremely honest. With all of the issues getting cars and trucks, Nick shared with us the inventory that was coming in and what our options could be. He also invited Michael Viau to come speak with us regarding our decision making process. Both of these gentlemen were top notch! They did not pressure us but they did represent their brand in the brightest of lights. If you are looking for a car/truck, I would highly recommend this dealership. They are fair and honest. More

Jose is an excellent salesman. This dealership makes car buying fun. Although I did not buy this car from Jose and DIxie because of availability problems I wish I could have supported them. Dixie Buick will buying fun. Although I did not buy this car from Jose and DIxie because of availability problems I wish I could have supported them. Dixie Buick will definetly be my first choice on my next car. I will stop by the dealership and show Jose my 2016 Buick Encore that I purchased. Again I apolpgize for not being able to do bussiness with you. All the guys at Dixie Buick are wonderful and fun to do bussiness with. Jim and Pat Plante Cape Coeal FL. More

Always a pleasant experience! They are courteous and efficient. We’ve never had a problem. efficient. We’ve never had a problem. More

My experience with this dealership has been great. Salesman, Michael, is courteous and professional. He has been easy to contact and very responsive. Follows through on all stated actions. Salesman, Michael, is courteous and professional. He has been easy to contact and very responsive. Follows through on all stated actions. More

Michael Viau was an amazing salesman who understood our disability/special needs and he was knowledgeable on finding financial assistance to add a needed hitch to our new car. Michael Viau made car buying disability/special needs and he was knowledgeable on finding financial assistance to add a needed hitch to our new car. Michael Viau made car buying easy with no pressure. More

Very pleasant experience. Didn’t take long from getting there to having car serviced. Would recommend to everyone. Will definitely be back to have serviced again there to having car serviced. Would recommend to everyone. Will definitely be back to have serviced again More