Dixie Buick GMC

Service department Just left the service department after I had scheduled an oil change for 03/24/15 at 10am. Arrive on time but am told after getting to the service des Just left the service department after I had scheduled an oil change for 03/24/15 at 10am. Arrive on time but am told after getting to the service desk that even though I made an appointment for an oil change that it is not done by appointment and only first come first serve basis. Why have the option on their website for appointments to schedule oil changes if your going to be told that there are 10 cars in front of you and that it will take 2-3 hours just for an oil change. Don't get it More

Bad experiance I am home now after a very exasperating day with Dixie Buick. I Purchased a 2011 Enclave in 2011. After working with sales at Dixie Buick for several I am home now after a very exasperating day with Dixie Buick. I Purchased a 2011 Enclave in 2011. After working with sales at Dixie Buick for several weeks trying to find the model equipped as we wanted I finally found one at Sunset Buick in Bradenton Fl. So, I did not purchase from Dixie. I have had very little trouble with my Enclave however, the right front running lamp has been off more then on for the four years I have had this car. On numerous occasions when the vehicle was in for other work I asked for the running lamp to be fixed, they always claimed it was working and they could not find anything wrong. Today after putting off taking the car in (it is always a unpleasant task), I took it in to have two recall items taken care of. I made the appointment last week and told the service tech making the appointment about the run lamp. The vehicle now has 57,000 mile and is out of warranty. After searching the service records he told my they would fix the running light. He also told me it would take about 2 hours for all the work and to bring the car in at 7:30 this morning. I was there at 7:15, the first in line. The service person now tells me that they have 15 cars from yesterday that have not been serviced yet and it will be longer than 2 hours but they will get me a rental car paid for by GM (not Dixie Buick but GM). She give me a card with some numbers on it and tells me to go back to the waiting room, have a cup of coffee, and give the card to the rental car people when they call for me. I sit anxiously in the waiting room watching every movement awaiting the rental car. 2 hours later I decide to go back out to the service agent and ask how long it will be; she informs me that they were already there and took all the customers waiting for rental cars to their cars. She then called them back and a half hour later they came back to take me to my rental car. The service agent insists that the rental car people called for me and I did not hear them. The rental car person told that when they got there the service agent pointed out to them the people waiting for rental cars and they assumed that was everyone and did not go back to the waiting room. Later that afternoon the call that my car is ready, when I go to pick it up they charge me for the running lamp repair and continue to insist that missing the rental car was my fault. I am sure if I had not finally gone out to ask about the rental car I would have sit there all day without any concern on the part of Dixie Buick employees. Needless to say I will not be purchasing any vehicles from Dixie Buick. More

GMC WARRANTY NOT HAPPY AT ALL!!!!!! ALL WE HEARD IS HOW GREAT THIS GMC WARRANTY IS AND WE FOUND OUT THAT IT IS NOT THAT GOOD, WE HAVE HAD NOTING BUT THE RUN AROUN NOT HAPPY AT ALL!!!!!! ALL WE HEARD IS HOW GREAT THIS GMC WARRANTY IS AND WE FOUND OUT THAT IT IS NOT THAT GOOD, WE HAVE HAD NOTING BUT THE RUN AROUND SINCE WE GOT HOME WITH GETTING THINGS FIXED AND GETTING A KEYLESS PROGRAM AND ONLY TO FIND OUT THEY ARE GOING TO CHARGE $30.OO TO DO IT AND WE GOT LIED TO THIS AFTERNOON ON GETTING SOMETHING FIXED... NOT HAPPY AT ALL WOULDN'T GO BACK More

I noticed a used 2011 pickup on the lot at Dixie Buick GMC in south Fort Myers that I was interested in and called to inquire. I was quoted the price on the window sticker over the telephone and was told GMC in south Fort Myers that I was interested in and called to inquire. I was quoted the price on the window sticker over the telephone and was told that they would be willing to deal on this vehicle but I would need to come in to do so as well as to get a trade value on my current vehicle. The next day I drove up there and asked for Don who I had spoken with the day before. He was tied up when I arrived so I walked out and took a look at the vehicle which was unlocked. By the time he came outside I had seen what I needed to see and asked him if he could go ahead and get me a trade value and difference price on the new/used pickup. He responded, "I can't get you a price until we take this one for a test drive." I answered that I wouldn't need a test drive since I was very familiar with this vehicle as I own the exact same one just a few years older and have driven them several times before. He then asked if I was "ready to buy today if the price was right" to which I answered no, and informed him that I didn't have enough time on this day and wanted to look at one other truck before making a final decision. As a sales manager (in a different industry) myself I would have never imagined that any respectable dealership still employed these stereotypical used car salesman statements and tactics but I guess some still do? Oh, well, no big deal. Without saying another word he headed for the showroom so I followed. I asked if he would like to get some info on my trade-in on the way by and he responded that he would get it later and instructed me to go and have a seat in his office while he went to consult with his manager. About 2-3 minutes later he walked into his cubicle and informed me that since I wasn't 'ready to buy today' his manager was not willing to give me a price at all! Shocked, I asked him if he was serious and he assured me that he was. Once more I asked, "so you're saying that since I am not ready to buy right this minute you will not even give me a price?" and he responded , "yep, that's what I'm saying" Needless to say I stood up and left dumbfounded at what I had just heard. Frustrated for having my time wasted I called and requested to speak to the sales manager. After some questioning by the receptionist who answered the phone I was passed over to Jim (I believe) who said he was the sales manager. I explained what had happened to Jim and asked if this was their policy and he chuckled and said that it was not. He didn't offer any sort of resolution and didn't seem concerned so I said goodbye and hung up the phone. You are free to draw your own conclusions about this dealership from my experiences, I for one will certainly never do business there. More

We bought our vehicle from Robert and had a wonderful experience. Our Enclave is perfect for our family. We continue to purchase cars from Dixie Buick because of the wonderful service we receive every ti experience. Our Enclave is perfect for our family. We continue to purchase cars from Dixie Buick because of the wonderful service we receive every time we go in. More

Robert was very helpful with the purchase of our new car. We have purchased several cars from Dixie Buick because of the excellent service we receive there. We have purchased several cars from Dixie Buick because of the excellent service we receive there. More

This was the most "pain-less" business deal/trans-action that I have ever had. Jason is a gentleman and a superb no pressure sales man. He knows his product well. I would recommend him to deal/trans-action that I have ever had. Jason is a gentleman and a superb no pressure sales man. He knows his product well. I would recommend him to any customer shopping for a new automobile......he's the best. The lady in the financing department was also outstanding and "looked-out" for me through the whole transaction. Quite frankly, Dixie is the best dealership that I have ever worked with, proven by the kindness they extend to the customer. They are 100% customer oriented. Thank you Jason and thank you Dixie Buick! Chuck Hammond More

Mr.Kraczon was one of the must pleasant car salesman I Mr.Kraczon was one of the must pleasant car salesman I have ever dealt with while shopping for a vehicle last week. He greeted me very professiona Mr.Kraczon was one of the must pleasant car salesman I have ever dealt with while shopping for a vehicle last week. He greeted me very professionally and wasn't to over pressuring like other people I dealt with. He knew the most of question's I was asking him and the one's he didn't he got right back to me with the answer. More

This was the most "painless" car shopping experience that I have ever had. Jason Kraczon is an exceptional and superior salesman. He greets his customers in a friendly manner and answers all experience that I have ever had. Jason Kraczon is an exceptional and superior salesman. He greets his customers in a friendly manner and answers all questions positively and with knowledge. Jason has a good sense of humor and displays enjoyment in his job. I am very lucky and glad that Jason guided me in the purchase of my new Buick and hope he is there when the time comes for another new car. I highly recommend that potential and future customers ask for Jason when they visit Dixie Buick. Thank you for a nice car, Chuck Hammond, Fort Myers, Florida More

It was a very welcoming experience and i love my new car. Our salesman worked very hard for us. I will most defiantly come back. Our salesman worked very hard for us. I will most defiantly come back. More