Dixie Buick GMC

Very Pleased My husband and I just drove out of Dixie Buick in a new Cascada. Our salesman was Henry Coggins who was wonderful in every way. He gave us all the tim My husband and I just drove out of Dixie Buick in a new Cascada. Our salesman was Henry Coggins who was wonderful in every way. He gave us all the time we needed to make the decision, learn about the car and do all the paperwork. We never felt rushed in any way. We got a good price on our trade-in, and there was no pressure about extended warranties or other bells and whistles. Just a great purchase that was seamless. Call Henry! More

Poor Communication and terrible service Arrived on time for a scheduled oil change appointment (11am on 2/16/17 - customer number 106154) After sitting for over an hour I questioned the ser Arrived on time for a scheduled oil change appointment (11am on 2/16/17 - customer number 106154) After sitting for over an hour I questioned the service desk as to the delay. Was told that it was season and they were very busy. When asked to speak to the service manager, was conveniently told he was on vacation. At NO time while I was waiting did anyone come and tell me there would be a delay. I was there for 2.5 hours for a scheduled oil change. More

Did not give all the facts on the used car.. Went to the dealer after seeing an 05 Mercedes SL500 out front.. A salesman came up and asked if I would like a test drive, I said no I know what the Went to the dealer after seeing an 05 Mercedes SL500 out front.. A salesman came up and asked if I would like a test drive, I said no I know what the car drives like we need to find the agreeable price and I need a VIN check... We agreed on a price and proceeded to buying the car.. After driving the car home I did my own VIN check and found the car had a frontal crash in the check.. I called the manager and asked to bring the car back as I was not happy with the deal with the frontal crash.. I was told " this is a case of buyer beware " and was told " we sell cars and we don't take them back after the sale.. I feel the salesman should have gotten the VIN check when I was there. But the Manager told me they didn't need to show that and the car was mine!!! I would NOT recommend this dealer to anyone.. THIS IS NOT OVER YET!!! As I put a stop hold on the check..... I'll update when it's over.... More

make you feel that you are a not welcome NOT HAPPY WITH SERVICE!!!, all was kind of ok until 50K after that they make you feel like you are not welcome anymore....HAD GMC car before and this NOT HAPPY WITH SERVICE!!!, all was kind of ok until 50K after that they make you feel like you are not welcome anymore....HAD GMC car before and this service dpt does not EVEN measure to a friendly and welcoming service.....make me feel like NEVER BUY FROM THEM OR COME TO SERVICE!!!!! DO NOT USE THEM NOT WORTH IT More

Service department Just left the service department after I had scheduled an oil change for 03/24/15 at 10am. Arrive on time but am told after getting to the service des Just left the service department after I had scheduled an oil change for 03/24/15 at 10am. Arrive on time but am told after getting to the service desk that even though I made an appointment for an oil change that it is not done by appointment and only first come first serve basis. Why have the option on their website for appointments to schedule oil changes if your going to be told that there are 10 cars in front of you and that it will take 2-3 hours just for an oil change. Don't get it More

Bad experiance I am home now after a very exasperating day with Dixie Buick. I Purchased a 2011 Enclave in 2011. After working with sales at Dixie Buick for several I am home now after a very exasperating day with Dixie Buick. I Purchased a 2011 Enclave in 2011. After working with sales at Dixie Buick for several weeks trying to find the model equipped as we wanted I finally found one at Sunset Buick in Bradenton Fl. So, I did not purchase from Dixie. I have had very little trouble with my Enclave however, the right front running lamp has been off more then on for the four years I have had this car. On numerous occasions when the vehicle was in for other work I asked for the running lamp to be fixed, they always claimed it was working and they could not find anything wrong. Today after putting off taking the car in (it is always a unpleasant task), I took it in to have two recall items taken care of. I made the appointment last week and told the service tech making the appointment about the run lamp. The vehicle now has 57,000 mile and is out of warranty. After searching the service records he told my they would fix the running light. He also told me it would take about 2 hours for all the work and to bring the car in at 7:30 this morning. I was there at 7:15, the first in line. The service person now tells me that they have 15 cars from yesterday that have not been serviced yet and it will be longer than 2 hours but they will get me a rental car paid for by GM (not Dixie Buick but GM). She give me a card with some numbers on it and tells me to go back to the waiting room, have a cup of coffee, and give the card to the rental car people when they call for me. I sit anxiously in the waiting room watching every movement awaiting the rental car. 2 hours later I decide to go back out to the service agent and ask how long it will be; she informs me that they were already there and took all the customers waiting for rental cars to their cars. She then called them back and a half hour later they came back to take me to my rental car. The service agent insists that the rental car people called for me and I did not hear them. The rental car person told that when they got there the service agent pointed out to them the people waiting for rental cars and they assumed that was everyone and did not go back to the waiting room. Later that afternoon the call that my car is ready, when I go to pick it up they charge me for the running lamp repair and continue to insist that missing the rental car was my fault. I am sure if I had not finally gone out to ask about the rental car I would have sit there all day without any concern on the part of Dixie Buick employees. Needless to say I will not be purchasing any vehicles from Dixie Buick. More

GMC WARRANTY NOT HAPPY AT ALL!!!!!! ALL WE HEARD IS HOW GREAT THIS GMC WARRANTY IS AND WE FOUND OUT THAT IT IS NOT THAT GOOD, WE HAVE HAD NOTING BUT THE RUN AROUN NOT HAPPY AT ALL!!!!!! ALL WE HEARD IS HOW GREAT THIS GMC WARRANTY IS AND WE FOUND OUT THAT IT IS NOT THAT GOOD, WE HAVE HAD NOTING BUT THE RUN AROUND SINCE WE GOT HOME WITH GETTING THINGS FIXED AND GETTING A KEYLESS PROGRAM AND ONLY TO FIND OUT THEY ARE GOING TO CHARGE $30.OO TO DO IT AND WE GOT LIED TO THIS AFTERNOON ON GETTING SOMETHING FIXED... NOT HAPPY AT ALL WOULDN'T GO BACK More

I noticed a used 2011 pickup on the lot at Dixie Buick GMC in south Fort Myers that I was interested in and called to inquire. I was quoted the price on the window sticker over the telephone and was told GMC in south Fort Myers that I was interested in and called to inquire. I was quoted the price on the window sticker over the telephone and was told that they would be willing to deal on this vehicle but I would need to come in to do so as well as to get a trade value on my current vehicle. The next day I drove up there and asked for Don who I had spoken with the day before. He was tied up when I arrived so I walked out and took a look at the vehicle which was unlocked. By the time he came outside I had seen what I needed to see and asked him if he could go ahead and get me a trade value and difference price on the new/used pickup. He responded, "I can't get you a price until we take this one for a test drive." I answered that I wouldn't need a test drive since I was very familiar with this vehicle as I own the exact same one just a few years older and have driven them several times before. He then asked if I was "ready to buy today if the price was right" to which I answered no, and informed him that I didn't have enough time on this day and wanted to look at one other truck before making a final decision. As a sales manager (in a different industry) myself I would have never imagined that any respectable dealership still employed these stereotypical used car salesman statements and tactics but I guess some still do? Oh, well, no big deal. Without saying another word he headed for the showroom so I followed. I asked if he would like to get some info on my trade-in on the way by and he responded that he would get it later and instructed me to go and have a seat in his office while he went to consult with his manager. About 2-3 minutes later he walked into his cubicle and informed me that since I wasn't 'ready to buy today' his manager was not willing to give me a price at all! Shocked, I asked him if he was serious and he assured me that he was. Once more I asked, "so you're saying that since I am not ready to buy right this minute you will not even give me a price?" and he responded , "yep, that's what I'm saying" Needless to say I stood up and left dumbfounded at what I had just heard. Frustrated for having my time wasted I called and requested to speak to the sales manager. After some questioning by the receptionist who answered the phone I was passed over to Jim (I believe) who said he was the sales manager. I explained what had happened to Jim and asked if this was their policy and he chuckled and said that it was not. He didn't offer any sort of resolution and didn't seem concerned so I said goodbye and hung up the phone. You are free to draw your own conclusions about this dealership from my experiences, I for one will certainly never do business there. More