Discovery Nissan

Commission over loyal customers. Where to begin.. First off let me say I was a loyal customer at Nissan of Shelby for a few years. I bought my first car from there and now, with the e Where to begin.. First off let me say I was a loyal customer at Nissan of Shelby for a few years. I bought my first car from there and now, with the experience I had with my second car, I will NEVER DO BUSINESS with them ever again. I will provide a TLDR if you want to scroll through all of this but, to go into detail, it all started with the day after I purchased my car on March 23, 2020. My family literally had a less than two day turn of financial events due to the global outbreak of the COVID-19 virus. I was told my hours were going to be shortened and my step father lost his job. So that made our financial situation more strict to say the least. With all of this happening within a 36-hour window, I called Nissan to try to get them to take the car back, which I had not driven since getting home after the purchase. I received no response at first, then the GENERAL MANAGER, Patrick, decided to text me, at 10:12 AM, instead of returning my call saying "I'm waiting for the bank to open so I can speak to someone". Now I was more than understanding because I had already dealt with my bank changing hours. So I waited and did an hourly text check-in asking if he had heard anything bank and he basically gave me the go around saying "Phone lines are busy" and things like that. So, after hours of this, I decided to have my wife and myself drive up there with the car and everything in hand to try and give it back to them around 2 PM. When I walk in the door and ask for Patrick he comes to me and says "I got ahold of the bank", now in my personal opinion that seems weird to me that he was finally able to get through when I show up in person, but I brushed it off and ask what can we do about my situation, I really need to return the car. He says the bank said they won't cancel the loan, they've sent all the paperwork and everyone "has been paid". After pleading with them to reconsider, they again tell me there is nothing they can do, that the paperwork had been sent in the night I bought the car. So I left there knowing Patrick had gave me the go around all morning, knowing he wasn't going to help me but wanted to appear as if he was. After getting home I decided to call the bank that controlled the loan and see if there was anything they could do. After getting through to a supervisor, he assured me that the loan contract could be cancelled, and that they hadn't even received the paperwork yet but, again, would be more than happy to cancel the sale once it did. Feeling a shred bit of hope I call Nissan back, with the bank supervisor on the line, in a three-way call, and explain that the deal could be cancelled with no repercussions, that it was solely up to the dealership to cancel it at this point. Patrick then proceeds to tell me that he personally called the owner of the dealership and said that he would not back out of the deal. I asked if we could speak to the owner and Patrick told me that he was going to be out of the office for a couple of weeks and I asked if there anyway I can get a hold of him to explain my situation, perhaps an email or other office phone, and he said "No". I'm sorry but an OWNER of a dealership has to have an email or other office number, or something, but of course I am denied again. Now I am stuck with the car I needed to return all because PATRICK, the General Manager, of Nissan of Shelby is more concerned with his commission than faithful customers. I STRONGLY RECOMMEND EVERYONE TO NEVER TO BUSINESS WITH THEM. They are not looking out for you, only themselves. They are not professional, and will say anything to get you out of the way. TLDR: Bought a car, my financial situation flipped within a day and a half because of the COVID-19. I tried to return the car only to be given the go around by the General Manager all day and was told I couldn't return the car, even when the bank that controlled the loan said they would cancel the sale. Was still told no by PATRICK, because all he cares about is commission, not loyal customers. VERY UNPROFESSIONAL, DO NOT DO BUSINESS. More

Great service dept and waiting area. Place to view them work on your car is nice. Price for service is quite a bit high though. Next vist is gonna cost me big as my car is 15,000 service is due. work on your car is nice. Price for service is quite a bit high though. Next vist is gonna cost me big as my car is 15,000 service is due. More

Small Town Friendly Big City Showroom The salespeople were very nice and friendly. The showroom was large and bright. It was a great car buying experience. This is the place to buy your ne The salespeople were very nice and friendly. The showroom was large and bright. It was a great car buying experience. This is the place to buy your next vehicle. More

I feel confident bringing my Pathfinder to have all the serving needs done. The facility is state of the art. Friendly service department who doesn't try to sell you on unnecessary repairs. Sheldon and Jo serving needs done. The facility is state of the art. Friendly service department who doesn't try to sell you on unnecessary repairs. Sheldon and Jonathan are awesome. More

quick and friendly I took my car in for a free oil change, and everyone was very friendly. The service great and fast. The facility's were very clean, overall a great ex I took my car in for a free oil change, and everyone was very friendly. The service great and fast. The facility's were very clean, overall a great experience. More

Best service department in the world Shelby Nissan has undoubtedly the best service department I have ever been to. Their number one priority is customer satisfaction and they do not comp Shelby Nissan has undoubtedly the best service department I have ever been to. Their number one priority is customer satisfaction and they do not compromise or cut corners to attain it. If you care about your car, you owe to yourself to get it serviced by the best and that would be Shelby Nissan. More

Bought a 19 altima sr. Sales staff were good. Not pushy. Serivce is where this dealer shines the most. Comfortable waiting area with a view of your car while being worked in. They have a small self serve Serivce is where this dealer shines the most. Comfortable waiting area with a view of your car while being worked in. They have a small self serve "canteen" with comparable prices. Work was fast and accurate. Felt and feel confindent the work was completed correctly. All is clean and neat More

Quick service. No appointment needed for oil change. Serviceman was very polite and helpful. Facility is very clean I would recommend for future oils changes Serviceman was very polite and helpful. Facility is very clean I would recommend for future oils changes More

Clean The facilities were very clean. Large area to wait in that gave you a view of your vehicle being serviced. Also had a kids area if you brought the kid The facilities were very clean. Large area to wait in that gave you a view of your vehicle being serviced. Also had a kids area if you brought the kids along. More

Great Service I had service completed on my car, the service consultant Jonathan was excellent. The actual service was completed within the time frame as promised, I had service completed on my car, the service consultant Jonathan was excellent. The actual service was completed within the time frame as promised, and I also received a complimentary rental car. More