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Discovery Nissan

Shelby, NC

3.6
85 Reviews

631 South Post Rd

Shelby, NC

28152

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Showing 85 reviews

February 05, 2020

Great service dept and waiting area. Place to view them work on your car is nice. Price for service is quite a bit high though. Next vist is gonna cost me big as my car is 15,000 service is due. More

by Emtb
Recommend Dealer
Yes
Employees Worked With
Jonathan
Feb 10, 2020 -

Discovery Nissan responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Travis Ostrom, General Manager, tko@thetkogroup.com

February 05, 2020

Small Town Friendly Big City Showroom The salespeople were very nice and friendly. The showroom was large and bright. It was a great car buying experience. This is the place to buy your ne More

by peggy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All of the people were nice and friendly
Feb 10, 2020 -

Discovery Nissan responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Sincerely, Travis Ostrom, General Manager, tko@thetkogroup.com

February 05, 2020

I feel confident bringing my Pathfinder to have all the serving needs done. The facility is state of the art. Friendly service department who doesn't try to sell you on unnecessary repairs. Sheldon and Jo More

by Momof4
Recommend Dealer
Yes
Employees Worked With
Sheldon, Jonathan
Feb 10, 2020 -

Discovery Nissan responded

Thank you for the positive review, and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Travis Ostrom, General Manager, tko@thetkogroup.com

February 05, 2020

quick and friendly I took my car in for a free oil change, and everyone was very friendly. The service great and fast. The facility's were very clean, overall a great ex More

by ScottR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie
Feb 10, 2020 -

Discovery Nissan responded

We appreciate your marvelous feedback, Scott. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Travis Ostrom, General Manager, tko@thetkogroup.com

December 06, 2019

Best service department in the world Shelby Nissan has undoubtedly the best service department I have ever been to. Their number one priority is customer satisfaction and they do not comp More

by Jesusfan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan
Dec 09, 2019 -

Discovery Nissan responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Nissan of Shelby's Service Department. Best, Brine Lloyd, Service Manager brine@nissanofshelby.com 423-215-4383

October 31, 2019

Bought a 19 altima sr. Sales staff were good. Not pushy. Serivce is where this dealer shines the most. Comfortable waiting area with a view of your car while being worked in. They have a small self serve More

by Emtb
Recommend Dealer
Yes
Employees Worked With
Johnathan
Oct 31, 2019 -

Discovery Nissan responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Best, Brine Lloyd, Service Manager brine@nissanofshelby.com 423-215-4383

October 31, 2019

Quick service. No appointment needed for oil change. Serviceman was very polite and helpful. Facility is very clean I would recommend for future oils changes More

by Altima54
Recommend Dealer
Yes
Employees Worked With
I don’t know the name of the serviceman
Nov 04, 2019 -

Discovery Nissan responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Best, Brine Lloyd, Service Manager brine@nissanofshelby.com 423-215-4383

October 16, 2019

Clean The facilities were very clean. Large area to wait in that gave you a view of your vehicle being serviced. Also had a kids area if you brought the kid More

by Drew1403
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin
Oct 16, 2019 -

Discovery Nissan responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Best, Brine Lloyd, Service Manager brine@nissanofshelby.com 423-215-4383

October 16, 2019

Great Service I had service completed on my car, the service consultant Jonathan was excellent. The actual service was completed within the time frame as promised, More

by RMD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Worked with Jonathan
Oct 17, 2019 -

Discovery Nissan responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Best, Brine Lloyd, Service Manager brine@nissanofshelby.com 423-215-4383

September 24, 2019

quick and friendly took my car in for a oil change. the service men were very friendly and informative. they serviced my car quickly and were very helpful More

by ScottR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
jonathan
Sep 25, 2019 -

Discovery Nissan responded

Hello Scott and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Sincerely, Brine Lloyd, Service Manager brine@nissanofshelby.com 423-215-4383

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