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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,068 Reviews

3,068 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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March 30, 2019

Best ever maintenance service From arrival to departure... entire process was a delight!! From man who received my car, Dustin, service desk for shuttle to and from office in Con More

by SAINZJORGE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shuttle driver and Dustin.... Carlo
Apr 08, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the great review and recommendation, we hope to see you again soon if you're looking for a new VW!

March 29, 2019

Exellent service I am very happy with my service. All he staff here are very friendly. Tim is knowledgeable. I will come back gain. I will also recommend this place to More

by Lxj0207
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Apr 08, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the awesome review!

March 29, 2019

It was a breeze Staff friendly, professional. It was a simple 10k service so nothing complicated. There is a squeak that requires dry weather so will be back. I am a More

by bsquareda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for giving us another chance, I hope we earn back your business from now on!

March 29, 2019

Great! Car was fixed and returned relatively quick. Everyone I talked with was very friendly and professional (from service rep to shuttle driver to cashier) More

by LeahM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear that you had a quick and efficient experience here, thank you!

March 28, 2019

Trust I keep my cars for a long time. I trust the service folks at Dirito Brothers to tell me what's needed and not try to oversell me. I've been coming h More

by Adopted Bear
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

It's so great to hear from a long-time customer that you've been consistently receiving top-notch service here. Thank you so much, we really appreciate your business!

March 27, 2019

An unusual repair done right! Our Golf's brake lights stopped working with no obvious damage after it was bumped from behind by another car. At the same time, the cruse control st More

by CHRIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't know the service tech's name - but the repair was first class.
Mar 27, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for sharing your story, we work hard to get our customers back on the road safely!

March 27, 2019

Friendly Answer my question and set up appointment quickly. Understand the problem completely. The waiting area is comfortable. Complete the service efficientl More

by CHANQSHING38
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Mar 27, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you! We work hard to provide an efficient and comfortable service experience.

March 27, 2019

Great personal care I purchased a used vehicle several weeks ago, it was a good purchase for us recently it wouldn’t start dead as if dead battery than it would start. More

by Greyestouareg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nanika Orgil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronald
Mar 27, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear we were able to get the problem resolved, thanks for the review of your experiences here.

March 26, 2019

Recall service Great experience with Thomas! He is cordial and thorough. Carlo and Shannon were extremely helpful and sweet in booking my Uber pick up. Even on sh More

by genevieveopal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlo, Thomas Decarie
Mar 27, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the review Genevieve, I know the team will appreciate your review of their service!

March 26, 2019

Great Service Center I took my car into Volkswagen because my left rear tire had a nail in the outer rim part. They took a look and new that I needed a new tire because o More

by MollyK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Mar 27, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad to hear we could get you back on the road quickly and safely, thanks for the review!

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