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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,101 Reviews

3,101 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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April 17, 2019

AWESOME Awesome! Shannon took very good care of us and had the repair done quickly and correctly. Will absolutely be recommending Dirito Brothers to friends a More

by RRMSIXTY9CHEVY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for letting us know about your service experience here.

April 17, 2019

Awesome Service Everyone was available to help me out and was very friendly. You can tell they all really care about the work they put into service More

by GSQUILLANTINI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Apr 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

That's so kind of you to say, thanks so much for the great review!

April 15, 2019

professional Service dept was clean and very professional in their approach. I had a oil leak and they were located and repaired swiftly. My 2001 VW Bug is back on More

by Ron DeLoach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Apr 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much for the review of our service department, Ron!

April 14, 2019

Fabulous service I had not been to the dealership in many years but I needed a repair that I believesdwould be better completed by Volkswagon. I was not disappointed. More

by STARLAT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad to hear we took care of your vehicle efficiently and cost effectively, thank you so much for the kind review.

April 13, 2019

Amazing and Reliable! Shannon was so great! My car needed a service and she got me right in, she was detailed in the description of what needed to be done and why, and she More

by LINDSEY.TAYLOR.PACE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the feedback Lindsey, we appreciate it!

April 13, 2019

On time service, friendly, helpful staff Service staff person let me know when the car would be ready. He brought the car around himself to expedite. The 2 recalls were completed. More

by ALANANDA0208
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Venturella, Danny Keen
Apr 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the feedback Alana!

April 12, 2019

Excelent Services at Dirito Brothers Walnut Creek Volkswagen Excellent Services, friendly nice staff, excellent timing and transportation, special thanks to service consultants Tim Luong and Shannon and driver B More

by vinogi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Apr 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for the awesome review!

April 11, 2019

good staff, good waiting area Dirito service is as good an experience as a "waiter" service area can get. The staff (Dustin) was very informative and a nice person to deal with. More

by John Stephen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin
Apr 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for being a long-time customer and trusting us with your business over the years John!

April 11, 2019

Outstanding service from Shannon at Dirito VW Solved my problem, gave me a rental car at no cost. Shannon was very nice and helped me with my problem. Very satisfied and will come again for my car More

by Kinagoo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad everything worked out so smoothly and efficiently, thank you!

April 11, 2019

CarPlay Problem No current solution for CarPlay problem which is not uncommon. Have to pay $225 for diagnostics No free carwash No caller ID from customer service f More

by cha9396
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Decarie
Apr 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm sorry to hear about your CarPlay problem, but thank you for the feedback. It's good to know where we can improve our services.

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