Dimmitt Cadillac of Clearwater - Service Center

First Class!! I used to dread having my car serviced in the past at other dealerships. Not at Dimmitt Cadillac! Its ALWAYS a GREAT experience. Thank you for superb I used to dread having my car serviced in the past at other dealerships. Not at Dimmitt Cadillac! Its ALWAYS a GREAT experience. Thank you for superb service! More

Warranty service My SRX has had two problems on separate occasions that Dimmitt resolved quickly under warranty. One problem was my Cue went out; had to be replaced; t My SRX has had two problems on separate occasions that Dimmitt resolved quickly under warranty. One problem was my Cue went out; had to be replaced; the other was that the steering bushings were leaking oil and had to be replaced. Dimmitt picked the car up at my home both times, provided me a loner and returned the repaired vehicle. Normally, this would have been a huge aggravation; Dimmitt made it painless. My service rep was Patricia Jones, but every employee on the Dimmitt staff has been great to work with- an exceptional dealership. More

Fantastic service I would like to thank Bill Kegan, and the entire Dimmitt staff, fo such quick service on our SRX We dropped it off Monday after noon around 5 pm, and I would like to thank Bill Kegan, and the entire Dimmitt staff, fo such quick service on our SRX We dropped it off Monday after noon around 5 pm, and had it back the next morning by 10 am this is our 4th purchase, and will continue to recommend and purchase or lease our future cars at Dimmitt thanks Joe More

Overall experience We took our Cadillac DTS to Dimmitt because water was leaking into our roof. Our service adviser told us that the repair would not be covered by our w We took our Cadillac DTS to Dimmitt because water was leaking into our roof. Our service adviser told us that the repair would not be covered by our warranty because it was a maintenance issue. He told us that the water was coming from the sunroof which needed to be cleaned on a regular basis. We were never told this when we purchased the automobile from Dimmit either by the service dept. or by the salesman. Mr. Keegan estimated the repair to be $280.00. We agreed to leave our car with Dimmit for them to make the necessary repair and we were furnished a loaner. Later that day we called the Service Director Shaun Stoger and told him about the situation re; the problem we had with our Cadillac. Shaun said he would contact their GM representative and see what he could do to help us. He also said that when we came in to pick up the car he would meet with us personally along with Bill Keegan the Team Service Mgr. Later in the day, Mr. Keegan called us and told us that our car was ready and that we could pick it up the next day. When we came into the service dept, the next day, we asked for Shaun Stoger and we were told that he would come up to see us in a minute. He never did meet with us, instead Mr. Keegan informed us that Shaun would not be meeting with us and that we would have to pay $279.66 for the repair. Mr. Keegan did clearly explain and demonstrated how to clean the sunroof. It would have been nice if Mr. Stoger had kept his word to meet with us and explain why we had to pay the total amount. More

The service i was hoping for We brought our 2013 CTS to Dimmitt Cadillac for service and a couple small repairs. I was greeted by Sara Cribbs (Team Service Manager) whom took grea We brought our 2013 CTS to Dimmitt Cadillac for service and a couple small repairs. I was greeted by Sara Cribbs (Team Service Manager) whom took great care of me and my car. When you buy a Cadillac and all its warranties you really hope that when you need your car taken care of that its a smooth 'no cost' experience. (Service should be as good as Sales) After all that's why you made the purchase you did. Sara was great and I had that experience. That's what it's all about! I will recommend to my family and friends good experiences the same way I will let them know of bad ones'. I will share the good experience I had with Dimmitt. More

Service repair Had my 2002 Cadillac DTS towed in. Problem was analyzed quickly and I was informed in a timely manner by my new service advisor Patricia Jones. She wa Had my 2002 Cadillac DTS towed in. Problem was analyzed quickly and I was informed in a timely manner by my new service advisor Patricia Jones. She was excellent. Very knowledgeable and courteous. More

Pleasant Experience Having moved to this area after retirement, I was looking for a dealership that would provide me with the outstanding customer service I was receiving Having moved to this area after retirement, I was looking for a dealership that would provide me with the outstanding customer service I was receiving from my Cadillac dealership in Northern Virginia. Dimmitt Cadillac of Clearwater was close to me so I decided to give it a try. Knowing full well that my experience would be determined by the customer service I would be receiving during my service visits, I asked around and received the names of two mechanics and one advisor at Dimmitt. Bill Kegan, my Service Advisor, provides me the the type of customer service I expect from a Cadillac dealership. Bill takes the time to explain matters about my car leaving me with the confidence that things are being properly taken care of. Thank you Bill! More

Good, caring service by Patricia Jones. The major service was just fine. I especially liked that I was kept up to date by Patricia Jones as the repair progressed. The arrangement for the l The major service was just fine. I especially liked that I was kept up to date by Patricia Jones as the repair progressed. The arrangement for the loner car was smooth and quick. The one disappointment was the car was returned to me covered by a grit, likely from traffic on US 19, and a few oily spots. Washing the car just before returning it to me would have made the difference between a good and excellent review. More

Excellent customer service rep Sara Cribbs I needed several things looked at on my 2002 Cadillac Escalade EXT. Sara Cribbs took care of my problems and spent time looking for other parts Cadill I needed several things looked at on my 2002 Cadillac Escalade EXT. Sara Cribbs took care of my problems and spent time looking for other parts Cadillac no longer carrys. I was given a loaner car while mine was being repaired. Sara Cribbs kept me informed of the progress on my car plus her efforts to locate the rare parts I needed to keep my Cadillac in new condition. My EXT was completed without the two scarce items but Sara Cribbs promised me she would not give up and keep looking to help me find the dropped Cadillac parts. More

Excellence Personified Team Manager William Kegan, continues to impress in his commitment to ensure an excellent service experience for me and my vehicle. I have been a Cadi Team Manager William Kegan, continues to impress in his commitment to ensure an excellent service experience for me and my vehicle. I have been a Cadillac patron for several years and was fortunate to have "Bill" Kegan assigned to my account. He is knowledgeable, accurate in his diagnosis and courteously promotes the mutual interests of the patron and Dimmitt Cadillac. I continue to have the utmost confidence in William Kegan and the commitment of the dealership to provide their patrons an excellent service. More