Dimmitt Cadillac of Clearwater

Fantastic service I would like to thank Bill Kegan, and the entire Dimmitt staff, fo such quick service on our SRX We dropped it off Monday after noon around 5 pm, and I would like to thank Bill Kegan, and the entire Dimmitt staff, fo such quick service on our SRX We dropped it off Monday after noon around 5 pm, and had it back the next morning by 10 am this is our 4th purchase, and will continue to recommend and purchase or lease our future cars at Dimmitt thanks Joe More

Overall experience We took our Cadillac DTS to Dimmitt because water was leaking into our roof. Our service adviser told us that the repair would not be covered by our w We took our Cadillac DTS to Dimmitt because water was leaking into our roof. Our service adviser told us that the repair would not be covered by our warranty because it was a maintenance issue. He told us that the water was coming from the sunroof which needed to be cleaned on a regular basis. We were never told this when we purchased the automobile from Dimmit either by the service dept. or by the salesman. Mr. Keegan estimated the repair to be $280.00. We agreed to leave our car with Dimmit for them to make the necessary repair and we were furnished a loaner. Later that day we called the Service Director Shaun Stoger and told him about the situation re; the problem we had with our Cadillac. Shaun said he would contact their GM representative and see what he could do to help us. He also said that when we came in to pick up the car he would meet with us personally along with Bill Keegan the Team Service Mgr. Later in the day, Mr. Keegan called us and told us that our car was ready and that we could pick it up the next day. When we came into the service dept, the next day, we asked for Shaun Stoger and we were told that he would come up to see us in a minute. He never did meet with us, instead Mr. Keegan informed us that Shaun would not be meeting with us and that we would have to pay $279.66 for the repair. Mr. Keegan did clearly explain and demonstrated how to clean the sunroof. It would have been nice if Mr. Stoger had kept his word to meet with us and explain why we had to pay the total amount. More

The service i was hoping for We brought our 2013 CTS to Dimmitt Cadillac for service and a couple small repairs. I was greeted by Sara Cribbs (Team Service Manager) whom took grea We brought our 2013 CTS to Dimmitt Cadillac for service and a couple small repairs. I was greeted by Sara Cribbs (Team Service Manager) whom took great care of me and my car. When you buy a Cadillac and all its warranties you really hope that when you need your car taken care of that its a smooth 'no cost' experience. (Service should be as good as Sales) After all that's why you made the purchase you did. Sara was great and I had that experience. That's what it's all about! I will recommend to my family and friends good experiences the same way I will let them know of bad ones'. I will share the good experience I had with Dimmitt. More

Service repair Had my 2002 Cadillac DTS towed in. Problem was analyzed quickly and I was informed in a timely manner by my new service advisor Patricia Jones. She wa Had my 2002 Cadillac DTS towed in. Problem was analyzed quickly and I was informed in a timely manner by my new service advisor Patricia Jones. She was excellent. Very knowledgeable and courteous. More

Pleasant Experience Having moved to this area after retirement, I was looking for a dealership that would provide me with the outstanding customer service I was receiving Having moved to this area after retirement, I was looking for a dealership that would provide me with the outstanding customer service I was receiving from my Cadillac dealership in Northern Virginia. Dimmitt Cadillac of Clearwater was close to me so I decided to give it a try. Knowing full well that my experience would be determined by the customer service I would be receiving during my service visits, I asked around and received the names of two mechanics and one advisor at Dimmitt. Bill Kegan, my Service Advisor, provides me the the type of customer service I expect from a Cadillac dealership. Bill takes the time to explain matters about my car leaving me with the confidence that things are being properly taken care of. Thank you Bill! More

mark robinson, salesperson mark robinson was awesome . he was very courteous knowledgeable ,and answered all my questions .. I would recommend anybody looking to purchase mark robinson was awesome . he was very courteous knowledgeable ,and answered all my questions .. I would recommend anybody looking to purchase a vehicle . to see mark robinson! More

Great experience! I worked with Joe Lenz he was an outstanding salesman. He made the process very easy and work to negotiate the best deal on my behalf. Even took the t I worked with Joe Lenz he was an outstanding salesman. He made the process very easy and work to negotiate the best deal on my behalf. Even took the time to track down the spare key for my used vehicle from the previous owner and mail it to me. Any future vehicle purchases will definitely be with him. More

Debunking the Harrowing Experince of Used Car Purchasing I recently came to Dimmitt Cadillac with an interest in a used Cadillac SRX I had seen on the website, at which time I met Matthew Mayers, who was to I recently came to Dimmitt Cadillac with an interest in a used Cadillac SRX I had seen on the website, at which time I met Matthew Mayers, who was to say the least extremely polite and professional. Matthew Mayers helped me actually purchase a more appropriate vehicle that fit me better than the SRX, an Explorer Limited edition. His knowledge of both vehicles and the ability to communicate the pro's and con's of each vehicle as it related to me was invaluable and purely the reason I purchased the Explorer. Matthew Mayers was not pushy or driven to just get a sale, but rather he was honest and focused on my needs, addressing them perfectly. I would highly recommend Matthew Mayers to any of my friends looking to purchase a vehicle and have done as much. Usually buying a vehicle, especially a used vehicle can be a harrowing experience people would rather avoid, but in this instance due to Matthew Mayers experience and professionalism the experience was enjoyable and successful. More

Super Customer Care From our first stop at the dealership, being met by David Haro, until the purchasing paperwork with Mark Robinson and his guidance, our experience of From our first stop at the dealership, being met by David Haro, until the purchasing paperwork with Mark Robinson and his guidance, our experience of purchasing our new 2016 Cadillac XTS was done with exceptional courtesy and concern. Tom & Edna Thompson More

Good, caring service by Patricia Jones. The major service was just fine. I especially liked that I was kept up to date by Patricia Jones as the repair progressed. The arrangement for the l The major service was just fine. I especially liked that I was kept up to date by Patricia Jones as the repair progressed. The arrangement for the loner car was smooth and quick. The one disappointment was the car was returned to me covered by a grit, likely from traffic on US 19, and a few oily spots. Washing the car just before returning it to me would have made the difference between a good and excellent review. More