Dimmitt Cadillac of Clearwater

JULIE WALKER ROCKS!! Julie Walker really went over and beyond to make sure we were satisfied with the purchase of our Escalade. She even came in during her vacation and s Julie Walker really went over and beyond to make sure we were satisfied with the purchase of our Escalade. She even came in during her vacation and spent the whole day with us to make sure that everything went smoothly. I highly highly recommend working with Julie Walker !!!! More

Excellent Service at Dimmitt I highly recommend Patricia Jones if you are looking for an exceptional service provider at Dimmitt Cadillac in Clearwater. She is helpful and friend I highly recommend Patricia Jones if you are looking for an exceptional service provider at Dimmitt Cadillac in Clearwater. She is helpful and friendly. She had my loaner reader upon drop off and my car was ready as promised and I had no issues during my service visit. More

Excellent service by the entire staff. Kevin Hamby is an asset to company and he went extra beyond his duties. I will enjoy working again with Kevin on my next visit. Kevin Hamby is an asset to company and he went extra beyond his duties. I will enjoy working again with Kevin on my next visit. More

Great Service Rob Gordon is always a pleasure to deal with. I feel both myself and vehicle will always be taken care of and his knowledge and approach imparts trust Rob Gordon is always a pleasure to deal with. I feel both myself and vehicle will always be taken care of and his knowledge and approach imparts trust...a quality lost in many dealerships where they're more focused on charging for everything they possibly can. More

Worst Service Department/Management I leased a SRX from Dimmitt in 2015 and had issues with my CUE system. When I scheduled the appointment, my service advisor, Jason, told me that the n I leased a SRX from Dimmitt in 2015 and had issues with my CUE system. When I scheduled the appointment, my service advisor, Jason, told me that the new CUE screens were on back order for a 'few weeks'. However, a few weeks drug on and after 6 weeks I called to check in and express my frustrations that I was paying for a car that had no infotainment system, navigation, radio, etc due to the malfunctioning screen. My service advisor told me there was nothing that he could do as it was a back order from the manufacturer and that I was "LUCKY" it had only taken a month so far as some of his customers were waiting 2+ months. He then went on to explain that it was a wide spread issue affecting many Cadillacs. I'm not sure who trained him in customer service but telling me I'm lucky to be without the main interior feature of my car is not a way to win my loyalty and explaining that it was messed up in a lot of Cadillacs is not a way to win my business when my lease ends in 9 months. After waiting 3 MONTHS to get a new CUE we again expressed our frustrations in person to the Service Manager, John, who deflected all responsibility and told us to take our issues up with GM. We obviously became upset at his lack of accountability and customer service and felt he was definitively doing a disservice to the Cadillac brand. When we confronted him and asked how he could make this experience better for us he stated that we could "sit down and wait an hour and a half for our new CUE screen to be replaced." I have never had such poor customer service in any facet of my life. While we were obviously upset that day (you would be too), it was in no way appropriate for him to behave this way when we are paying customers. He did nothing to diffuse the situation and only further escalated it. I am a loyal GM customer and will be taking my service needs and my business when my lease ends to Ed Morse and you should too! More