Diffee Ford Lincoln

Excellence in all areas I enjoy the way they follow the customer lead. They are not aggressive or annoying, just ready to go to work for you when you are ready to do business I enjoy the way they follow the customer lead. They are not aggressive or annoying, just ready to go to work for you when you are ready to do business. Thanks for the positive experience! More

Very helpful and accommodating Amenities in the waiting lounge are nice and everyone was friendly. I was pleased with the discount for our first oil change and was pleased with th Amenities in the waiting lounge are nice and everyone was friendly. I was pleased with the discount for our first oil change and was pleased with the service department. More

Wonderful place to buy a vehicle. Salesman were friendly, called you back when you had a question. Everything was clean and in order. Great place to buy a vehicle, I would highly recom Salesman were friendly, called you back when you had a question. Everything was clean and in order. Great place to buy a vehicle, I would highly recommended Diffee Ford. Bob Appell More

Incredible customer service So we were in the market for a used vehicle with a 3rd row. We had been to at least 10 dealerships in search for just the right car for just the right So we were in the market for a used vehicle with a 3rd row. We had been to at least 10 dealerships in search for just the right car for just the right price, that would be what we needed for this season in life. Well they had a car, Flex, that I was very interested in for an incredible price. I worked with Steve and Laine to make sure it was within our budget and they didn’t let me down! So excited to be part of the Diffee Family, all because of a “no pressure” visit and great customer service. More

Fast & Easy The people at this dealership were kind and willing to explain everything and answer any questions I had buying my first brand new car. Chandler helpe The people at this dealership were kind and willing to explain everything and answer any questions I had buying my first brand new car. Chandler helped to get everything set up before we could make it to the dealership since it was an hour away from home. More

Right ON! Excellent Service....Very Friendly Atmosphere...Cost with the customer in mind. I felt at ease and appreciated for visiting and speaking with everyon Excellent Service....Very Friendly Atmosphere...Cost with the customer in mind. I felt at ease and appreciated for visiting and speaking with everyone I came into contact. More

Great experience great people Great people court diffee was very nice great car very nice just love to drive it Very comfortable very easy to get in and out Of elderly mom is v Great people court diffee was very nice great car very nice just love to drive it Very comfortable very easy to get in and out Of elderly mom is very happy has no problem getting in or out her walker fits great in the back she is so very happy thank you for making me and my mother so very happy you all are so nice what a great dealership you have god bless you and you staff More

Unacceptable customer service! My family all together have bought 8 vehicles from Diffee over the years and tonight was the last straw for us with the service department. They have My family all together have bought 8 vehicles from Diffee over the years and tonight was the last straw for us with the service department. They have always been great and tonight they treated my parents unacceptably. My parents personally are on there 4th truck from Diffee and as always in the past if you buy a truck from them the “Diffee promise” is to put you in a suitable loaner. Everytime ive had services there I’ve been put in very nice loaners equivalent or better to what I’m bringing in for service. So I finally pursuaded my elderly parents to get a service date to get all there recalls and there recent radio failure fixed on there 16 platinum f150 we bought from them brand new. Of course I talked Diffee up like I always do and told them they would be comfortable while it was worked on and we get there and we were given a 2007 Lincoln small suv that had 160k miles on it. We immediately told them after getting in it something wasn’t right and it smelled terrible they told my dad “that’s all they had available”. It smelled terribly like it had just been smoked in my mom couldn’t take it, seats and dash rattled it was terrible. All three of us has headaches in 5 min down the road. We turned around told them this was not acceptable and were greeted with a same year exact same vehicle with 128k miles after they said they didn’t have anymore to begin with and while it doesn’t have the horrendous smell the first one did it’s in no better conditon. Dash rattles, parked at a light in drive it shakes the whole vehicle and the seats are worn out. Mind you my parents drive 45 min passing joe cooper ford along the way to Diffee. I drive the same distance as well for routine services of my vehicles and have left great reviews in the past but the way my parents were treated was unacceptable tonight. The most unpleasant 45 min ride home tonight in a vehicle that rattles and shakes and is 11 years old. I feel terrible for my parents. I’m mad for the way my parents were treated and they are upset at the loaner condition and how unreliable they feel driving it. My moms terrified to drive it and says she’s not gonna go anywhere when she’s home. Connor in sales has always been great to us but the service department is the last straw. Unacceptable. They are ready to get there truck back and move forward from this nightmare of an experience. More