Diehl Subaru

Such a great experience! I have purchased several new cars and this was the most positive experience I have ever had! Everyone at Waikem Subaru was so friendly and personable. I have purchased several new cars and this was the most positive experience I have ever had! Everyone at Waikem Subaru was so friendly and personable. Ian was very helpful in reviewing every aspect of my new Crosstrek, making it even more exciting for me! This is my first Subaru, and I believe that is the first of many to come. And I can confidently say, I will revisit Waikem when it is time for my second one. More

Worst Car Buying Experience I've Ever Had Below is a copy and paste of my review, the dealers response, and my reply to their response. This was originally posted on Google reviews. I have n Below is a copy and paste of my review, the dealers response, and my reply to their response. This was originally posted on Google reviews. I have nothing good to say about this dealership. ____________________________________________________________________________ UPDATE 8/16/2014 This Is A Reply To Waikem's Response. First of all, Waikem DID NOT SEND MY REFUNDABLE DEPOSIT BACK! That is a lie as of today. It has been a month since they said they would send me a check by mail. Waikem did not lower the price on the car. The price of the car was on the contract from 3 months prior. Waikem and I had NEVER discussed the payment amount at all. We discussed the selling price of the car and the trade in value of my truck, that's it. I had planned on going through my bank for financing, not Waikem, so why would I discuss a payment amount with them? The price of the car was Waikems guaranteed price through Consumer Reports/TrueCar pricing. That price had gone up significantly since my contract, from $31,745 to $32,645 at the time the car was arriving. Waikem guys figured they would lowball my trade value to make extra money and if I didn't like it they would have no problem selling it to someone else for more money. The WRX model is a popular selling car. Incidentally, the car sold before it even arrived on the lot. I saw that Waikem had listed it on AutoTrader. It was on there for 2 days and then disappeared 2 days before the car arrived on the lot. I'm betting they did pretty well on the sale of it. I used Kelly Blue book values, Edmunds car values, Black Book Car values, and NADA Guide values. The numbers you get from these sites are for your area when you enter your zip code. Not just California. All of them were about the same and much higher than what the salesmen were telling me. I do my homework instead of trusting what car dealers tell me. That's why these sites are there. It really is sad, that this is how many car dealers operate. To me, it seems like are no ethics at all, the only thing that matters is how much cash they can squeeze out of each and every customer. Like I said before, I'm disgusted with Waikem Subaru. It's hard to believe how dirty people can be. ________________________________________________________________________________ This review is on Google also. Yahoo won t let me post all of it due to size restrictions, but the review on Google has my review, the dealers response, and my reply to the response. I m 38 years old. I ve bought quite a few cars in my life and I had the worst car buying experience I ve ever had at Waikem Subaru. I didn t care much for any of the sales people there, but after shopping around, negotiating, and making them honor their TrueCar price, they ended up with the best price in my area. After more negotiating, we got to a decent amount for my trade, a 2011 Nissan Frontier. I went ahead and ordered a new car from them. 3 months go by and they call and say my car will be delivered in about 2 weeks. I was very happy until they re-evaluated my trade in. Rick Ballas told me it was going to be $1200 less than it was when I ordered my new car 3 months prior. When I said what? in disbelief, he tried to tell me that my 2.5 year old truck was depreciating at $500 a month. I just laughed in disbelief at the nerve of the guy. Nothing had changed with the truck except a few hundred miles on the odometer. Book value was still $1200-1400 more than their new offer. I checked TrueCar price on the car I ordered again and found out that it had gone up about $900 in selling price. So now I either take their lowball offer or go somewhere else and pay more money. Either way, I lose. They know this and couldn t care less because the car I ordered is very popular (a WRX) and they know they can sell it to the next guy at a higher price than my contract. What they are doing isn t illegal, but I find it unethical. I told them that I wanted my refundable deposit back and I wasn t buying from them. I m so mad and disgusted with them and there isn t a thing I can do about it except write this review about the horrible experience with them. I m expecting to have to take them to small claims court to get my refundable deposit back as well. Response from the owner in the last week- We lowered the price of the car to meet the depreciation in your trade in to keep your payment the same that we had agreed on in the first place. Often times kelly blue book used car prices are extremely inaccurate because they use values directly from California and rarely apply in our Ohio market. We also returned your deposit by mail when you requested it. We are sorry that we could not come to agree upon terms for your Subaru WRX. If you would like to discuss this issue further please contact Craig Waikem at 330-478-0281 ext 1113. More

Extreme Salesmanship Service Erik Bettinger is very friendly and extremely helpful. Outside mechanic checked car so I got insurance while Erik got VIN # off his cell . Great wor Erik Bettinger is very friendly and extremely helpful. Outside mechanic checked car so I got insurance while Erik got VIN # off his cell . Great work. More

No hassle, no pressure buying experience. I purchased a 2015 Subaru Forester thru Rick Spieth at Waikem Subaru, and could not be more pleased with my experience. My price was in line with Con I purchased a 2015 Subaru Forester thru Rick Spieth at Waikem Subaru, and could not be more pleased with my experience. My price was in line with Consumer Report buying guide with the first offer. Rick is very knowledgeable, and answered every question I asked without hesitation. More

Very Good Sales I enjoyed working with Rick Spieth on my new Subaru Forester. This is my first Subaru. He was very friendly and explained the different manuals and I enjoyed working with Rick Spieth on my new Subaru Forester. This is my first Subaru. He was very friendly and explained the different manuals and got in the Forester and showed us how to operate the different functions on the vehicle, and also went on a test drive with us. We feel we got a fair deal and that's the way you should by a vehicle with no high pressure salesmen. We look forward to using your service department in the future, you are a car dealership that cares about their customers. More

Colleen king I had an experience that far exceeded my expectations. Erik Bettinger was so knowledgeable, friendly and patient to help me through this big decision. I had an experience that far exceeded my expectations. Erik Bettinger was so knowledgeable, friendly and patient to help me through this big decision. I felt he was completely honest, trustworthy and professional. I would definitely recommend waikem and Eric to my friends. Thank you!! I love my new Subaru!!!!!! More

Another Subaru from Waikem! This is our 4th Subaru, we bought from Waikem. Rick Spieth our sales person, took time to help us understand different choices and find a car we want This is our 4th Subaru, we bought from Waikem. Rick Spieth our sales person, took time to help us understand different choices and find a car we wanted in a short time from elsewhere. We like the friendliness and professionalism of the sales team. More

awesome sales I recommend that if you are going to get a new or used subaru Eric is the man very knowledgeable and walked through the entire process I recommend that if you are going to get a new or used subaru Eric is the man very knowledgeable and walked through the entire process More

Rick Spieth and our return Normally, my wife and I dread buying a car. However, we returned to Waikem Subaru because our experience there was great 5 years ago. The salesman R Normally, my wife and I dread buying a car. However, we returned to Waikem Subaru because our experience there was great 5 years ago. The salesman Rick Spieth made us feel very comfortable due to his easy going manner. This is our second Subaru Forester purchased at Waikem, again from Rick. Several friends recommended we go on line and try to get a better deal, but working with Rick in the showroom and Dan Dager in the service center has sold us on Waikem. By far, this is the best experience we have evr had purchasing a car. Joe and Diane Weigand More

Purchase of new Subaru Forrester Excellent service. Very Friendly. Answered all our questions. Always kept in contact with us. I hightly recommend. Easy to deal with, great vehicle Excellent service. Very Friendly. Answered all our questions. Always kept in contact with us. I hightly recommend. Easy to deal with, great vehicles. All personnel go out of their way to assist you. More