![](https://dealerrater.com/ncdn/s/2.20250127.944/Graphics/icons/close-x-orange.png)
Diehl Subaru
Massillon, OH
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 768 reviews
Excellent service Amazing to work with found a car I loved and could afford within hours. This is my third car I have purchased from him and I wouldn't go anywhere else Amazing to work with found a car I loved and could afford within hours. This is my third car I have purchased from him and I wouldn't go anywhere else! More
Purchased 2015 wrx Worked with Erik Bettinger and he kept me informed through the entire process of waiting on my car to arrive. Also best price on the car without any h Worked with Erik Bettinger and he kept me informed through the entire process of waiting on my car to arrive. Also best price on the car without any haggling. Every other dealer basically told me they wouldn't give me a cent off the WRX and they made it happen. Erik was even nice enough to go in on his day off to check on things for me and take pictures of the car as it came off the truck. More
Awesome I bought my first car with waikem Subaru. Brian Borntreger made the process quick and easy. All of my questions were answered and I am very happy with I bought my first car with waikem Subaru. Brian Borntreger made the process quick and easy. All of my questions were answered and I am very happy with how everything turned out. It was a great experience. More
Wonderful Experience-Awesome Sales Consultant! My husband and I went looking for a 2015 Subaru Legacy. Waikem was the second Subaru dealership that we visited. Erik Bettinger was the sales consul My husband and I went looking for a 2015 Subaru Legacy. Waikem was the second Subaru dealership that we visited. Erik Bettinger was the sales consultant that took care of us at Waikem and I couldn't be happier with the experience. Erik let us know right away that the specific car we were looking for was going to be hard to find, so he recommended that we order one. He kept us informed on the progress of our car order the entire 8 weeks. When our car finally arrived, he was as excited as we were. He spent almost 2 hours with us going over every detail of the vehicle. We picked up the car on a Saturday and the following Monday (on his day off) he called to see how we liked the car and if we had any questions on it. I just can't say enough about what a great car buying experience it was and I credit this all to Erik Bettinger. He made us feel as if we were his only customer and his excitement showing us our car when it finally arrived really made us feel special. I highly doubt that there is a better, more knowledgeable car sales consultant out there. Waikem will always have our business after this wonderful experience! More
Best experience buying first car! I couldn't have asked for a more personable , friendly experience. All salesman were very kind including mine, Erik. He was very patient, thorough and I couldn't have asked for a more personable , friendly experience. All salesman were very kind including mine, Erik. He was very patient, thorough and i was treated more like a friend than a customer. As a first time car buyer I was very pleased and satisfied. Car was great, salesman was great, thank you so much ! -Tiffanie More
Fabulous experience from start to finish! I just bought my first Subaru from Waikem and the experience was stress free from start to finish! I initially did research on the vehicle and dealer I just bought my first Subaru from Waikem and the experience was stress free from start to finish! I initially did research on the vehicle and dealerships and chose Waikem even though there were 4+ Subaru dealerships located closer to me. I did quite a bit of upfront work via phone/email and when I actually went to the dealer, all prices quotes, ranges remained the same. My main contacts were Marissa (Internet salesperson) and Rick B. and they were very professional and helped the process to go smoothly and free from stress. I am looking forward to driving my Forester for many years! Thank you to the folks at Waikem Subaru!! More
Enjoyable, relaxing experience Bought my first Subaru at Waikem working with Ian Ross. Good selection of vehicles to choose from. Ian was very helpful and knowledgable. A pleasure Bought my first Subaru at Waikem working with Ian Ross. Good selection of vehicles to choose from. Ian was very helpful and knowledgable. A pleasure to work with. Car buying can be so stressful but not this time. Very pleased with the service and how accommodating everyone was. Ian did such a good job of explaining everything about my new car. Even signing all the paperwork was as pleasant as that can be - Thanks to Richard Minster. Overall - I definitely recommend Waikem Subaru for a great car buying experience! More
Allison B I recently purchased my first Subaru (certified pre-owned Forester) at Waikem. I highly recommend working with Ian Ross, one of the sales consultants I recently purchased my first Subaru (certified pre-owned Forester) at Waikem. I highly recommend working with Ian Ross, one of the sales consultants there. I have never considered buying a car an enjoyable experience but was very impressed with how patient Ian was during the entire process. I test drove a Pilot, two CRVs and my Forester and he was very professional and helpful the entire time. There was no pressure and I feel I chose the perfect vehicle for me. When I'm ready for my next car I will be back to see Ian Ross. More
Great experience! Great job, great price, very satisfied. Brian did a great job, he was very thoughtful and attentive. He gave us good information which help our car bu Great job, great price, very satisfied. Brian did a great job, he was very thoughtful and attentive. He gave us good information which help our car buying experience. More
Great experience I had done my research and knew what I wanted. The saleman, Brian, did not try to steer me to a different vehicle, He simply explained what Subaru off I had done my research and knew what I wanted. The saleman, Brian, did not try to steer me to a different vehicle, He simply explained what Subaru offered and answered every question that I had. When I decided to purchase, it was taken care of quickly and efficiently and the "intro" to my car was detailed and extremely helpful. In the month that I have had my car, I have been contacted 4 times to make sure that everything was still great. When I have stopped at the dealership, all employees are quick to help out in anyway possible. I am very happy and satisfied with my new car and my new friends at Waikem Subaru. More