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Diehl Subaru
Massillon, OH
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Great working with Erik Bettinger We have purchased several new cars over the years and have to say this was the most pleasurable experience. Our salesman Erik is very knowledgeable, a We have purchased several new cars over the years and have to say this was the most pleasurable experience. Our salesman Erik is very knowledgeable, and every time we stopped in, he gave us his full attention. My husband and I stopped at another Subaru dealership and asked them to call us when they had a 2016 to look at, but we never heard from them. Not the case with Erik--even though it is farther for us to drive for service we felt the way we were treated makes it worth it. By the way, we love the car! More
Best experience ever with salesman Brian Borntreger My husband and I started the phase of car shopping about a year ago. We spoke to salesman Brian Borntreger, and he has been our go to guy ever since. My husband and I started the phase of car shopping about a year ago. We spoke to salesman Brian Borntreger, and he has been our go to guy ever since. This month we purchased 2 new outbacks from Waikem Subaru. Brian was a pleasure to work with. He knows his business and treated us with respect and kindness. We will recommend Brian to our friends and family. More
Perfect experience Worked with Rick Spieth. Great and informative test drive, followed by an excellent purchase experience. No xx, just a smooth simple process. Great Worked with Rick Spieth. Great and informative test drive, followed by an excellent purchase experience. No xx, just a smooth simple process. Great car from great people. More
Knowledgeable, Willing to Share I researched cars primarily thru Edmunds.com and Consumer Reports. I read in depth review on about 50 models, and test drove about 10 models. I had pr I researched cars primarily thru Edmunds.com and Consumer Reports. I read in depth review on about 50 models, and test drove about 10 models. I had pretty well narrowed my choice to a Subaru Outback (including a test drive at another dealer). when I went to Waikem. Erik was by far both the most knowledgeable of the many sales people I spoke with, and the most patient at explaining features and answering questions. He located a car with the options I wanted. When we negotiated a deal, I felt the final price was fair based on research on what others had paid. On the day I picked up the Outback, he spent about 3 hours with me - perhaps 45 minutes on paperwork, but mostly explaining the car and its features. Overall, Erik was probably the best sales person I have worked with, having bought about a dozen cars since 1970. More
2016 Subaru Outback Purchase We recently experienced the best possible purchase of a new vehicle. Rick Ballas was our salesman and with his knowledge and professionalism addressed We recently experienced the best possible purchase of a new vehicle. Rick Ballas was our salesman and with his knowledge and professionalism addressed all of our questions and assisted in closing the deal. Everyone we met at Waikem were pleasantly knowledgable and eager to assist us in any way. This is our second Subaru. We highly recommend Weikem Subaru to review the safest & best value in the Automotive Market today. You will be missing the boat if you don't check out the Subaru products before you buy. More
Erik Bettinger and Waikem are both excellent to work with. We looked for a car through Consumer Reports Build & Buy Car Buying Service. It gave us the basic features we wanted for quite a bit off of the MSRP We looked for a car through Consumer Reports Build & Buy Car Buying Service. It gave us the basic features we wanted for quite a bit off of the MSRP and then sent us a certificate at Waikem for the exact car and price. We called Waikem Subaru and talked to Erik Bettinger. I had expected some resistance or attempts to get us to buy an upscale version for more money, but Erik was very receptive to buying a car this way, He actually encouraged it as the best way to get the car we wanted. Erik is VERY professional. He knows the Subaru product and worked to help us get what we wanted. It turned out that Waikem didn't have a manual shift 2.5i Forester available. He found that we could order a 2016 model from the factory for actually less than the Consumer Report's price for a 2015. Waikem gave us a decent price for our well used 2004 and we placed an order. It took a few weeks to have it made and shipped, but Erik kept us informed on the progress. Erik called and told us the car was in, and we were very happy with everything. It is a well designed car with 30+ miles per gallon on the highway. We were very pleased dealing with such a professional Subaru representative as Erik. Waikem is a great company and has great products and people. We recommend them to everyone. More
No pressure Clean facility, well organized and laid back! I can't imagine my car buying experience being any better! I am 110% happy with the whole process! Clean facility, well organized and laid back! I can't imagine my car buying experience being any better! I am 110% happy with the whole process! More
easy car buying experience Heard about the Waikem through Truecar.com. Price was good, no hassles. The car (2016 Outback) is great. They made sure everything was just right, Heard about the Waikem through Truecar.com. Price was good, no hassles. The car (2016 Outback) is great. They made sure everything was just right, and followed up to make sure we weren't having any problems. More
Praise and Gratitude My wife and I had two great experiences this summer. First we travelled to Alaska and saw some of the greatest sights for human eyes to behold. The My wife and I had two great experiences this summer. First we travelled to Alaska and saw some of the greatest sights for human eyes to behold. The second great experience was when we took possession of our 2016 Subaru Outback, the greatest car we have ever owned, purchased from a great dealership in the care of two wonderful salespersons; Erik Bettinger and Matt Drexller. Thank Matt and Erik for making our Subaru purchase so special. And thank you for a high level of customer service. More
A most satisfying experience Rick Spieth was a very helpful and understanding salesman. He kept me informed on the progress of the arrival of the car. Upon arrival, Rick spent Rick Spieth was a very helpful and understanding salesman. He kept me informed on the progress of the arrival of the car. Upon arrival, Rick spent an hour in the car explaining various functions. Furthermore, I wanted a few small things done and he saw to it himself. At no time did I feel pressured or uncomfortable concerning the purchasing of the new Outback. He has checked back with me twice to see if I needed help with any of the special electronics. I have purchased 10 vehicles from Waikem's in the last 17 years and this has been the most satisfying of my experiences. More