![](https://dealerrater.com/ncdn/s/3.20250207.955/Graphics/icons/close-x-orange.png)
Diehl Subaru
Massillon, OH
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 770 reviews
Ed & Krystal Ranowsky purchase of a new vehicle. Our experience with Waikem's was very pleasant. Everyone was very helpful especially Chris. He was very patient with us especially when we asked a que Our experience with Waikem's was very pleasant. Everyone was very helpful especially Chris. He was very patient with us especially when we asked a question more than once. Chris was always pleasant and bubbly, he would stop what he was doing and acknowledge you, and let you know how long he was going to be. I would certainly buy another vehicle from him, hope he stays at Waikem's until our spare car is junked. More
Fantastic Staff I bought my Subaru last July and couldn't be happier with our salesman - Erik Bettinger! He was so helpful in finding the right color car for me and I bought my Subaru last July and couldn't be happier with our salesman - Erik Bettinger! He was so helpful in finding the right color car for me and he was very knowledgeable! I have recommended him and the dealership to all of my friends and family! Diane More
Fast and easy service Brian Borntreger was very easy to work with. We pretty much knew what I wanted, and he answered all of our questions with professional ease without an Brian Borntreger was very easy to work with. We pretty much knew what I wanted, and he answered all of our questions with professional ease without any "salessmanish" behaviors to help us make our decision. The dealership worked around my hectic schedule and was suburb in processing fast paperwork. More
Brian Borntreger is an excellent salesman! Highly recommend! Brian first sold my mother her Subaru & she was very pleased with his attentiveness, knowledge & integrity. She recommended I contact him in my own se Brian first sold my mother her Subaru & she was very pleased with his attentiveness, knowledge & integrity. She recommended I contact him in my own search for a new vehicle, so I did and could not be more happy with the results! He interacted with me via text and facebook messenger for a week doing research from his home & off the clock! When I arrived I was set on a particular vehicle, but he already knew that was out of my budget and not nearly enough ammenities for my liking so he had a different SUV already lined up for me to see. After dragging him around through other pricey options (which he was a good sport about even still knowing exactly what I wanted) I did end up purchasing his 1st choice that he had been researching for all week! I am ecstatic about me new Honda CRV with all the bells and whistles I wanted and looking just as sharp as the day it was manufactured! Thank you Brian for all your patience and hard work in finding the perfect fit for my family! He did not push me into a more expensive vehicle than I could afford and in fact he saved me a few bucks on my monthly payments by researching my preferences well in advance! Love my new ride!! Thanks Brian!! More
Very polite and professional. Very polite and professional sales staff. The supervisor was understanding of what I desired for a trade in return. I will recommend this Subaru deale Very polite and professional sales staff. The supervisor was understanding of what I desired for a trade in return. I will recommend this Subaru dealership, and their staff. More
Best experience ever!!! I really appreciate Rick doing everything possible and really looking for the PERFECT car! He met all of my expectations and more! I would totally rec I really appreciate Rick doing everything possible and really looking for the PERFECT car! He met all of my expectations and more! I would totally recommend Waikem and especially Rick! My grandparents and parents bought vehicles from him and that is what led me there! He truly is a genuine person and very honest when buying a car! More
So through I'd give them an eleven if i could, hence a ten! Recently moving to OH from CA and an avid fan of Consumer Reports, I knew I/we wanted a Subaru. I searched many dealerships seeking the best service, Recently moving to OH from CA and an avid fan of Consumer Reports, I knew I/we wanted a Subaru. I searched many dealerships seeking the best service, price etc. when I came across Waikem and firstly connected with Olivia. From that point I connected w/ Chris Byron, made an appointment and both my husband and myself were greatly impressed. Not only w/Chris but the dealership as a whole. Chris took the time utilizing his vast knowledge to explicitly explain the process of ordering a car with the features we desired as well as the fine services offered by Waikem. We took the model we wanted, a Crosstrek, for a test drive and we knew we made the correct choice. Chris handled the procedure like a true professional following through every step of the way. Additionally this is the 12th new car purchase I've made, all in So CA, and if Chis and Waikem are a 10, all the others are a three to a five. More
My Renewed Legacy lease They made my lease transition a piece of cake. Rick Ballas did a great job! So happy! I will never leave the subaru family!! Legacy!! They made my lease transition a piece of cake. Rick Ballas did a great job! So happy! I will never leave the subaru family!! Legacy!! More
Love my 2017 Outback! We purchased our Outback Monday August 1st. Rick Spieth was our salesman, he did a great job going over all the features and the test drive really sho We purchased our Outback Monday August 1st. Rick Spieth was our salesman, he did a great job going over all the features and the test drive really showed us what the car was capable of. I will definitely go to Rick for my next Subaru purchase. More
Was a wonderful experience Our experience was beyond what we expected. Everyone especially Brian made it so easy and pleasant. Thanks Brian. We will most definitely recomme Our experience was beyond what we expected. Everyone especially Brian made it so easy and pleasant. Thanks Brian. We will most definitely recommend Brian and Waikem to everyone. We couldn't be more pleased More