Diehl Subaru
Massillon, OH
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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I went to Waikem Subaru to look. I had read that they were one of the safest cars to drive, and at my older age, this was important. I also wanted a car that I could see out of without having to sit were one of the safest cars to drive, and at my older age, this was important. I also wanted a car that I could see out of without having to sit on a cushion. I explained to the salesman, Rick Spieth, an idea of what I wanted and he had me drive two different versions of the Subaru. There was no salesman pressure. I decided on the car, and then the features I wanted. My car was in transit, and as soon as it was available, I went to pick it up. Rick made sure that I understood the features of the car. He went over all the settings and made sure they were set where I wanted. He even offered to come to my house and set my garage door opener if my husband or I couldn’t get it set. All the staff at Waikem were friendly and knowledgeable. They even set me up an appointment to return to re-review all the features in a couple of weeks. Most dealers would just say thank you, take my money, shake my hand, and send me on the way. Not Waikem Subaru, And not Rick Spieth. I am totally impressed and will recommend him, and Waikem Subaru, to any of my friends Interested in an excellent, very safe, car. More
We had a 3-Peat experience. Got our 3rd car in 3 years from Waikem and specifically working with Dan Auman. Best car salesman I've ever worked with. Patient, not pushy, listens to the customer and takes from Waikem and specifically working with Dan Auman. Best car salesman I've ever worked with. Patient, not pushy, listens to the customer and takes the time to make sure everything is handled with no surprises. We will check with Dan first when looking for our next vehicle. More
I had the best experience! Erik Bettinger is the best! He really took his time helping me through the process. I am very grateful to him and the dealership. I found the car online and we took care of everyth really took his time helping me through the process. I am very grateful to him and the dealership. I found the car online and we took care of everything via phone and email so all I had to do was sign on the day I came for my car. It was truly a pleasure to work with him and others at the dealership. I can't recommend them enough. More
We had a great buying experience at Waikem Subaru. Our sales person, Rick Spieth was very helpful, and took time to show us the features of our new car. We also appreciate the option of a follow up appoin sales person, Rick Spieth was very helpful, and took time to show us the features of our new car. We also appreciate the option of a follow up appointment to go over any questions we have after driving the vehicle for a couple of weeks. More
This is a great dealership! My buying experience with Erik Bettinger could not have been any better. He was very patient with me and explained all my options even calling after the sale was completed to Erik Bettinger could not have been any better. He was very patient with me and explained all my options even calling after the sale was completed to see if I had any questions. Best sales service ever! Dennis was very professional . More
My experience was great! The car buying process was made smooth and easy! Thorne Silvius helped me with everything that I needed, he was very professional and informative. I love my Subaru Forester! Thank y smooth and easy! Thorne Silvius helped me with everything that I needed, he was very professional and informative. I love my Subaru Forester! Thank you! More
My experience at Waikem Subaru was fantastic! Rick Spieth was very knowledgeable and answered all my questions. He explained every option (new, used, trade-in...) and did not pressure me in any way. Rick als was very knowledgeable and answered all my questions. He explained every option (new, used, trade-in...) and did not pressure me in any way. Rick also worked with my busy schedule and would have the vehicles ready to drive when I would arrive. I truly believe the Forester is a perfect fit for me and my family and I'm sooo happy with it. Dustin, the Sales Manager, checked in frequently and was also very helpful. Buying a car can be stressful and confusing but they were so friendly and easy to work with. Their attention to detail makes for excellent customer service. Craig was also great to work with. He helped me (with my husband on speaker) make some final decisions on warranties and I felt 100% confident after meeting with him. I'm looking forward to Waikem Subaru handling all my car needs for a long time! More
Best service ever! All personal are very professionals. The person who help me to get my very first new car, was Erik Bettinger (phone: 234-521-7437) is a great sale consultant. He is very knowledgeable an The person who help me to get my very first new car, was Erik Bettinger (phone: 234-521-7437) is a great sale consultant. He is very knowledgeable and he have a great customer service. I recomend this place to get a car, but also to get other good services. Thanks Waikem Subaru! ✌ More
I have never been treated so well at a car dealership! Our salesman Marc was very patient and respectful giving great advice and explaining all details! I'll never go anywhere else for a new car. Our salesman Marc was very patient and respectful giving great advice and explaining all details! I'll never go anywhere else for a new car. More
Great experience! I worked with both Dennis and Erik. Both were professional, knowledgeable and overall awesome! They were able to make me an incredibly fair, even gen I worked with both Dennis and Erik. Both were professional, knowledgeable and overall awesome! They were able to make me an incredibly fair, even generous, deal on my trade-in and got me the car I really wanted at an excellent price! I highly recommend this dealership. They will treat you right! More