Diehl Subaru
Massillon, OH
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Checked my car in for its second oil change. Rick was very friendly and professional. The service department and waiting room was very clean. While I was waiting, I received an email with a vide Rick was very friendly and professional. The service department and waiting room was very clean. While I was waiting, I received an email with a video of the underside of my car and the technician going over his checks. This is my first Subaru and I'm honestly amazed at the whole Subaru experience, from buying the vehicle, to being invited to a 'new owner' event at the dealership and the overall positive vibe. Now I understand why Subaru owners are so brand-loyal. More
We were able to work out a great deal on new forester. Its our second forester we have purchased from thorne. He is great to deal with and made it quick and easy to put great deal together. Its our second forester we have purchased from thorne. He is great to deal with and made it quick and easy to put great deal together. More
The experience working with Jordan and the entire team at the dealership was as enjoyable as going into debt for 30K can be :) Jordan was helpful, knowledgeable, and his communication was great. The rep in f the dealership was as enjoyable as going into debt for 30K can be :) Jordan was helpful, knowledgeable, and his communication was great. The rep in finance (I do not recall her name) and Matt in delivery were friendly and helpful, as well. Overall it was a good experience. More
Easy checkin and the service agent was polite and professional. I talked with the dealer that sold me the car and helped me with an issue I was having. Asked the parts person about aftermarket items professional. I talked with the dealer that sold me the car and helped me with an issue I was having. Asked the parts person about aftermarket items, also polite and professional. More
Devin was a great help in picking out my dream Subaru! I had an amazing experience! I had an amazing experience! More
I came in for a repair for an item under warranty. The staff were very helpful. They even provided a loaner to keep me on the road while the repair was being made. They were quick and communicative. N The staff were very helpful. They even provided a loaner to keep me on the road while the repair was being made. They were quick and communicative. No notes. Great experience. More
I brought my car in to address some connectivity issues with CarPlay, and the team at Diehl Subaru did an excellent job troubleshooting and resolving the problem. They were friendly, professional, and on t with CarPlay, and the team at Diehl Subaru did an excellent job troubleshooting and resolving the problem. They were friendly, professional, and on time, which made the process so smooth. Best of all, they completed the job in less than an hour! I couldn’t have asked for better service. Highly recommend this service center! More
Eric was very helpful and knowledgeable. The whole process was very smooth and stress free. We will definitely recommend this dealership to friends and family The whole process was very smooth and stress free. We will definitely recommend this dealership to friends and family More