Diehl Subaru

I’d give less if possible. This will have been my 2nd service appointment for the same knocking noise from my front suspension. 1st time nothing was wrong, second time nothing This will have been my 2nd service appointment for the same knocking noise from my front suspension. 1st time nothing was wrong, second time nothing was wrong. Except that I now all 4 of my tires are “severely cupping” due to alignment issues. Funny thing is, the 12 point inspection done with my oil change at this visit showed I did not need an alignment or balancing. Which begs the question what is actually wrong with the vehicle? My front tire tread is at a 4 and my rear are at a 6. Do you think rotating the tires that were purchased at this dealership I might add, would be a common sense thing to do? Apparently not! I was told I have to ask specifically for the tires to be rotated. This could explain why my tires are cupping! No tire rotation since Diehl took over just might do it! But let’s not forget that the underlying issue of my front suspension knocking. What do I know? Im just a silly female! With that said, I have given ample opportunity for this issue to be fixed and now I am in a forced position to get answers on my own. I will have a certified mechanic look at the vehicle and if there is any issue in the front suspension I will be filing a lawsuit against Diehl Subaru. For anyone that reads this and is experiencing the same problem, please know that if your vehicle is under warranty and the dealership refuses to fix a covered issue, that is a breach of contract in addition to negligence. I may be a silly female but I’m a silly female who works in the legal field. More

Staff was professional and friendly. Salesmen were helpful, answered questions about the vehicles and did not exert any sales pressure. Salesmen were helpful, answered questions about the vehicles and did not exert any sales pressure. More

Bad service at a ridiculous price. Never coming back here again. And when I picked up the car, the battery was dead. Never coming back here again. And when I picked up the car, the battery was dead. More

I live an hour away, so I have to wait on my car for my oil changes. They always get me in right away, even if I’m early, and quickly get me on my way. Peter has helped me the last few times and is very fr oil changes. They always get me in right away, even if I’m early, and quickly get me on my way. Peter has helped me the last few times and is very friendly. No complaints! More

Good product Good explanation to questions Financing option a surprise Took advantage But now need help learning how and where to make payments!! Will work on it Am computer challenged Not compl option a surprise Took advantage But now need help learning how and where to make payments!! Will work on it Am computer challenged Not complaining Paul Miller Berlin OH More

Welcoming with good selection and happy to answer any questions we had. My first new car ever! questions we had. My first new car ever! More

Great service Everything was explained to me so I could understand wahat was being done. understand wahat was being done. More

Everything was great. From check in to check out all employees made sure everything went smoothly. From check in to check out all employees made sure everything went smoothly. More

Good service in a timely manner by employees that were helpful and courteous. In 12 words. helpful and courteous. In 12 words. More

Great Service, the entire staff from Sales, Service, Parts to the Finance department are so helpful. I could not be happier with my decision to get my vehicle from Diehl Subaru of Massillon! Parts to the Finance department are so helpful. I could not be happier with my decision to get my vehicle from Diehl Subaru of Massillon! More