Diehl Subaru
Massillon, OH
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Courteous and fair. The staff showed respect to my wife and I. Thank you for great service. They made the transition easy to our new Subaru. The staff showed respect to my wife and I. Thank you for great service. They made the transition easy to our new Subaru. More
The service department was professional, timely, and efficient in servicing my car recently. I enjoyed the card the techs left on my dashboard. efficient in servicing my car recently. I enjoyed the card the techs left on my dashboard. More
I don’t write reviews I don’t write reviews I don’t write review s write review s More
Wonderful transparency throughout the transaction, from new vehicle pricing to trade values, to additional product offerings during the finance process. An all-around great experience. new vehicle pricing to trade values, to additional product offerings during the finance process. An all-around great experience. More
Although it has taken a while to discover my car’s problem, the service personnel stayed with it and now will resolve it. I greatly appreciate this. problem, the service personnel stayed with it and now will resolve it. I greatly appreciate this. More
Diehl consistently offers the best prices compared to any other dealership I've considered. Rick took the time to assist me, even though I mentioned I wasn't planning to purchase at that moment. He is confid other dealership I've considered. Rick took the time to assist me, even though I mentioned I wasn't planning to purchase at that moment. He is confident in the products he sells, has a thorough understanding of them, and takes the time to educate you about the vehicle you are purchasing. He also encourages you to return anytime or call with any questions. I returned to this dealership 2 weeks later and bought a car and was not pressured to purchase any additional items. In my first week of ownership, Rick and another representative from the dealership checked in to see if everything was okay or if I had any questions. Choosing to buy a car from a dealership where employees genuinely care can transform your entire experience. More
Great people to do business with,they stood by what they said,didn't rush me,didn't give me the old standard ,what have I got to do to sell you a car today! Being patient and understand of my needs are what said,didn't rush me,didn't give me the old standard ,what have I got to do to sell you a car today! Being patient and understand of my needs are what's important, all Subaru dealers sell the same products,it the dealership your investing in as much or more than the vehicle.Keep it up! More
Brought my new car in for it's first oil change. Service was done in a timely manner as I waited on site for it. On my way home, I realized that the TPMS hadn't been reset. After trying to find Service was done in a timely manner as I waited on site for it. On my way home, I realized that the TPMS hadn't been reset. After trying to find instructions in the manual, I called the service department and was told that I had to drive back to the dealership to have it reset. Another hour of my time to drive there and back on my day off. Not the best first impression of the service department but they did give me a free oil change to use in the future. More
I was a little leery when the dealership changed hands, but my experience with Subaru service has been nothing but positive. I appreciate Rick’s knowledge and clear communication throughout the process. but my experience with Subaru service has been nothing but positive. I appreciate Rick’s knowledge and clear communication throughout the process. More
Paris took care of us. He was kind and helpful. Transaction made easy and they made sure everything is well taken care of. He was kind and helpful. Transaction made easy and they made sure everything is well taken care of. More