Diehl Kia of Massillon - Service Center

Sales rep as very knowledgeable and pe sonable Happy to answer any questions and get th car I Any d from another dealer answer any questions and get th car I Any d from another dealer More

I arrived too early and they took me on, were fast, courteous and gave me a free car wash coupon! courteous and gave me a free car wash coupon! More

Had oil change and tire rotation with full inspection. Had to inflate front tires several days later as noticeably under inflated …. Was pressure not checked? Disappointing after full service.. Had to inflate front tires several days later as noticeably under inflated …. Was pressure not checked? Disappointing after full service.. More

Great experience. They were able to schedule my recalls, oil change and tire replacement all at the same time. One stop shop. Thanks again. They were able to schedule my recalls, oil change and tire replacement all at the same time. One stop shop. Thanks again. More

I was there for an oil change and they told me that I needed a filter. They told me a price that she said included everything. Go to pay and it is more, I questioned it. She just walked away from me. I w needed a filter. They told me a price that she said included everything. Go to pay and it is more, I questioned it. She just walked away from me. I will never bring my car to Diehl unless it is a recall. More

Maybe the “upselling” technique is heavy-handed at all dealerships, but the only thing that offers is a lack of trust dealerships, but the only thing that offers is a lack of trust More

Our visit was a very efficient process, from entry to exit from service shop - excellent! exit from service shop - excellent! More

always great customer service and polite service associates, always explain service that is needed and why it is needed. Never forcing service not needed. wait time could be some faster than an hour associates, always explain service that is needed and why it is needed. Never forcing service not needed. wait time could be some faster than an hour at times. but then they maybe are understaffed like most are during such economic times More

Great service as always from here highly recommended if in the need of a new car in the need of a new car More

Always friendly and pleasant! Especially Molly and Lexie!! The mechanic actually sent me a video of him with my car on the lift and showing me what he was working on and recommend Especially Molly and Lexie!! The mechanic actually sent me a video of him with my car on the lift and showing me what he was working on and recommend. More