Diehl Kia of Massillon - Service Center
Massillon, OH
195 Reviews of Diehl Kia of Massillon - Service Center
My Customer Rep was outstanding! She was very thorough and kind and helped me with being a first time Diehl customer. She was very thorough and kind and helped me with being a first time Diehl customer. More
Everyone was completely helpful with the whole process. There was video footage of inspections. My issues wasn’t fully resolved though. There was video footage of inspections. My issues wasn’t fully resolved though. More
The entire experience was excellent. My appointment was easily scheduled online and the service department staff met me within a minute of my scheduled appointment. The customer repres My appointment was easily scheduled online and the service department staff met me within a minute of my scheduled appointment. The customer representative was excellent and kept me updated as to the progress of the service on my car through texts. The estimate of how long the service would take was spot-on and I was very impressed with the entire experience. More
Diehl's service department representatives are very courteous and knowledgeable. The problem isn't the service department but the cars themselves. It is hard to believe that in 2024 a manufacturer w courteous and knowledgeable. The problem isn't the service department but the cars themselves. It is hard to believe that in 2024 a manufacturer would use engines (GDI and other variations) that only last 72,000 without having to monitor the oil consumption for an engine replacement. This is my second Kia vehicle in my family that will require a new engine. I am surprised Hyundai/Kia has not resolved this issue. More
Service was good. The employee that took my car and information was very friendly and explained the process. The employee that took my car and information was very friendly and explained the process. More
Paul, who is in sales, did a great job getting me in the right vehicle. I appreciate his efforts in checking things off my list. right vehicle. I appreciate his efforts in checking things off my list. More