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Diehl Kia of Massillon - Service Center

Massillon, OH

4.3
195 Reviews

195 Reviews of Diehl Kia of Massillon - Service Center

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December 10, 2024

My Customer Rep was outstanding! She was very thorough and kind and helped me with being a first time Diehl customer. More

by Steve.ingram6638
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Gutherie
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2024

Everyone was completely helpful with the whole process. There was video footage of inspections. My issues wasn’t fully resolved though. More

by rivardt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Gutherie
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 02, 2024

Communication was great. Ally gave great customer service. Picked me up from my home when car was done. More

by Susanq63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ally
December 02, 2024

The entire experience was excellent. My appointment was easily scheduled online and the service department staff met me within a minute of my scheduled appointment. The customer repres More

by pkaboth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Gutherie
3.0
This rating includes all reviews, with more weight given to recent reviews.
November 28, 2024

Diehl's service department representatives are very courteous and knowledgeable. The problem isn't the service department but the cars themselves. It is hard to believe that in 2024 a manufacturer w More

by mwlaamiet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Molly Regula
November 27, 2024

Molly was very professional and caring and attentive to servicing my car. The Service Dept took care of me. More

by ecilatuck76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Molly
November 26, 2024

Dealer took care of the problem when we severely damaged our remote key fob. Efficient and thorough- thank you very much!! More

by FORTNER217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sales Manager Jeffrey- thank you!!
November 26, 2024

Service was good. The employee that took my car and information was very friendly and explained the process. More

by Maryray43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Gutherie
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 22, 2024

Paul, who is in sales, did a great job getting me in the right vehicle. I appreciate his efforts in checking things off my list. More

by tiexdyee
Recommend Dealer
Yes
Employees Worked With
Donnie Gutherie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : paul
November 22, 2024

Was very organized and they got my car done and out of there in a timely manner. More

by KaylaKeister11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Moorhead and Molly
2
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