Diehl Kia of Massillon - Service Center

I was not told that the btry would be disconnected, nor , that all devises would need to be re-set. I did not notice this mess untll I was already on my way home. I would never give this place a GOOD WO , that all devises would need to be re-set. I did not notice this mess untll I was already on my way home. I would never give this place a GOOD WORD. This is the second time this outfit has screwed me. NEVER AGAIN............................................... More

Very unorganized and unprofessional. Left smears all throughout my vehicle after detailing. Overall I was disappointed. Left smears all throughout my vehicle after detailing. Overall I was disappointed. More

Justice was very very helpful and quick. Waiting room was not too comfortable it was too hot. Tried looking at new cars while waiting for the service to be completed and had 3 sales people Waiting room was not too comfortable it was too hot. Tried looking at new cars while waiting for the service to be completed and had 3 sales people come talk to us and stay talking to us even though we told them we were just looking while car was in service More

Work was done sooner than I expected and I was provided with transportation home and was picked up at home and taken to the Dealership with transportation home and was picked up at home and taken to the Dealership More

Very very very really most excellent. Terrific. Awesome. Nice. Marvelous. So so so so so so super. Terrific. Awesome. Nice. Marvelous. So so so so so so super. More

It was a quick and easy process and they did a good job checking everything checking everything More

The car repair was finished on time and I was able to track the progress online. track the progress online. More

I would recommend Diehl Kia. The nice gentleman that welcomed me to the service area is a great representative for the dealership's hospitality. The nice gentleman that welcomed me to the service area is a great representative for the dealership's hospitality. More

This is the 3rd motor for my awful 2017 Kia sportage that I know of. Service initially gave a finished date which was nowhere near the almost 3 months they kept my car. Service also told me I would have to I know of. Service initially gave a finished date which was nowhere near the almost 3 months they kept my car. Service also told me I would have to pay $150 for them having to work on my car, so this didn't sit well with me. This was all KIA warranty work and they have no right to ask for money from me. I will NEVER go back to Diehl again!!!!! AWFUL experience and I will NEVER buy another KIA. I am telling anyone and everyone what happened to me and this vehicle so hopefully KIA will no longer exist. By the way, I couldn't submit this review until I rated a Sales person.... that I NEVER had contact with. I sure hope Diehl can some day get their xxxx together. More

The folks here are always courteous and professional. Service is performed promptly and they are very thorough. Service is performed promptly and they are very thorough. More