Diehl Kia of Massillon - Service Center

I was told I need a new motor for our 19 forte with 87 thousand miles on it, I do not believe this to be true. Your service department offered no proof of it. We will not return to you and we will never b thousand miles on it, I do not believe this to be true. Your service department offered no proof of it. We will not return to you and we will never buy another Kia. More

Lexie was gr8 took a bit to get it right but all worked out did a good job out did a good job More

Evidently the customer doesn’t come first. Brought our Kia in for a recall and whoever drove my vehicle scuffed up the panel when getting in and out. The manager came out to talk to us and he Brought our Kia in for a recall and whoever drove my vehicle scuffed up the panel when getting in and out. The manager came out to talk to us and he told us we should have taken it somewhere else to have it worked on and we told him that the vehicle was in for a recall and we didn’t have a choice. He could care less. He thought we were ridiculous for complaining about that. I told him my car is paid for and we take very good care of our vehicles and that I don’t want to have a car payment that’s why we are a little fussy when it comes to taking care of our vehicles. Again he absolutely didn’t care. It’s too bad we couldn’t have taken care of the recall ourselves. We would NEVER recommend your dealership to anyone! More

Mason was great salesman and he found the car I wanted in a timely manner. a timely manner. More

LUBE, OIL & FILTER CHANGED QUICKLY WITH THE GENUINE KIA PARTS FOR MANY MILES OF CAREFFREE DRIVING PARTS FOR MANY MILES OF CAREFFREE DRIVING More

Everything was done efficiently and handled in a timely fashion from scheduling through pickup and paperwork was given to show completion of each task. People were friendly. fashion from scheduling through pickup and paperwork was given to show completion of each task. People were friendly. More

I was told my 2023 carnival needs new tires after 20,000 miles. That does not make sense. miles. That does not make sense. More

when my car was done you gave me a free car wash so went and got it then swept out my car and I found 2 small sliver bolt heads on the floor under my steering wheel . Also by my steering wheel where you too and got it then swept out my car and I found 2 small sliver bolt heads on the floor under my steering wheel . Also by my steering wheel where you took it apart to work on it there is a gap was not put back together right. More

They were very helpful and very concerned about our daughter when she got herself stuck and kept making sure she was ok. Very lovely people daughter when she got herself stuck and kept making sure she was ok. Very lovely people More

had my car towed in & i kept getting messages that car was in garage & 2 cars ahead of mine. That was fine bit had to keep calling every week to find out what was happening. Same answer “its next “ then w was in garage & 2 cars ahead of mine. That was fine bit had to keep calling every week to find out what was happening. Same answer “its next “ then was told technician had to wait for company to ok it. They had it for 6 weeks & i was told I couldn’t get a loaner car till they knew it was under warranty. I explained that I was on unemployment and need to look for jobs but that didn’t matter. all that they needed to do was Computer related and then I finally got my car back. Was definitely not happy about the whole situation. More