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Diehl Kia of Massillon - Service Center

Massillon, OH

4.4
211 Reviews

211 Reviews of Diehl Kia of Massillon - Service Center

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September 04, 2024

Excellent service from the minute I walked in. Very accommodating and friendly and nice waiting area. Truthful service work and estimates. More

by faithbambeck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Gutherie
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 01, 2024

Everyone was very nice and took care of my car. They did the service in great time. Thank you More

by mimiking45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Gutherie
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2024

My Kia Sorento is 11 years old! I have been taking it to this dealership every year yo be serviced. Excellent service every time, More

by kimgeorge26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Gutherie
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2024

Bought 3 vehicles from Massillon store, very good help with what you need So far so good More

by KHOLMES6474
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Gutherie
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2024

Sales manager extremely rude. I had my car serviced and personal items were stolen from my car. More

by lisalincoln70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donnie Gutherie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason
August 30, 2024

My service was great. Timely, Friendly staff & amazing customer service. Lexie is always on top of things. Big shout out to her. More

by Divaatalltimes50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Gutherie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Great staff
August 30, 2024

Easy in easy out , checkin was smooth and the work was completed in a timely manner . My service tech was well informed and got accomplished everything I asked for. Thank you More

by ebay4072
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Gutherie
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2024

They never solved my problem and they’ve never gotten back with me with several voicemails. That I left them. More

by waltergayer
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Donnie Gutherie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service manager
August 29, 2024

I've always had a good experience with this service center. The people who greet me are very professional and explain what to expect. More

by BUCKEYESFAN430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Gutherie
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2024

A great experience Prompt no problems the service advisor was great and the manager and everything explained very well More

by STEVE.ALLENSWORTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Gutherie
5.0
This rating includes all reviews, with more weight given to recent reviews.
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