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Diehl Kia of Massillon - Service Center

Massillon, OH

4.3
195 Reviews

195 Reviews of Diehl Kia of Massillon - Service Center

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December 27, 2024

The service attendant greeted me promptly. Service was efficient, I was done within an hour. Was offered a complimentary car wash More

by mmacaluso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Gutherie
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 24, 2024

Proved great service in a timely manor. Very fast and efficient. Car ready when promised More

by Kat681
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms Reiman was a great service manager
December 23, 2024

I have used kia for all my services since I purchased my vehicle in 2020. They are always very friendly and get the work done in a timely manner. I want to keep my car going for as long as possible and in g More

by lisak1998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Gutherie
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Molly
December 20, 2024

Professional,very nice atmosphere, knowledgeable,they really explained everything,service was great, friendly staff appreciative More

by lsharee67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Gutherie
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2024

The check in process was fast, the staff courteous. The waiting room was large enough to not feel cramped while waiting for the service. The service time was as promised, and payment quick and easy. More

by golfkenusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
December 16, 2024

Diehl Kia service department personnel were courteous and professional. Molly provided details about the service and how future visits would be handled. More

by mwlaamiet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Molly Regula
December 16, 2024

Service center was clean, and the staff was professional. Explanation of the service being provided was very detailed. More

by mwlaamiet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Molly Regula
December 13, 2024

My visit was great, perfect service everything was done that i needed, friendly workers also More

by penroddylan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Gutherie
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 11, 2024

Service center was clean, and I was promptly signed in, work was completed in good time, and the inspection was thorough. As far as service goes they to a great job. More

by Ralph8mm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Gutherie
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 10, 2024

Everyone I worked with was great and they got me done in a timely manner. The only hard part is getting an initial appointment within a good amount of time. More

by KDOWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Gutherie
5.0
This rating includes all reviews, with more weight given to recent reviews.
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