Diehl Kia of Massillon

Daniel is the best sale guy that i have ever meet. Definitely will stick with him until I can’t drive anymore. Definitely will stick with him until I can’t drive anymore. More

Ron greeted us with a smile, making us feel comfortable and ready to talk shop. He was confident that he would be able to find us what we were looking for at a great price. He wasn’t lying! and ready to talk shop. He was confident that he would be able to find us what we were looking for at a great price. He wasn’t lying! More

I didn't need to go to Medina to get the best deal on my Kia Sorento. Finally able to work with a local Dealership. Kia Sorento. Finally able to work with a local Dealership. More

They were so kind! They went above and beyond for us. Definitely gives you the smaller family environment. They went above and beyond for us. Definitely gives you the smaller family environment. More

I'm a very satisfied customer of kia. My a g ent Daniel did an awesome job considering that he's only been there 7 days at this point. I've had kia since 2011 and bought thee last 3 years My a g ent Daniel did an awesome job considering that he's only been there 7 days at this point. I've had kia since 2011 and bought thee last 3 years at this dealership. We've always had good service and always be repeat customers. More

I came in on a day when I was the only customer in the store. There were 2 reps, one was on the phone discussing her NetFlix account (she was loud enough to hear the conversation). The other rep greeted m store. There were 2 reps, one was on the phone discussing her NetFlix account (she was loud enough to hear the conversation). The other rep greeted me and took me outside to look at a K5. She was very knowledgeable about the features and we went back inside to discuss an appraisal for my Honda Accord. This is where it went downhill. While sitting at her desk waiting for the appraisal, she never offered me something to drink, in fact, she started checking her text messages. Another customer came in and since the other rep was still on a personal call, my rep greeted the customer, then came back to her desk, grabbed her laptop and took the customer to another desk. She said nothing to me and left me sitting for over 10 minutes. She came back and said the finance manager wanted to speak to me. I entered his office, but he did not stand up and greet me, or introduce himself. His very first comment was "So what will it take to get you into this vehicle". No one discussed pricing or standard versus optional features. I told him I needed many questions answered before we could move forward. He stated they would give me $9k for my car (I got $12.5k from the dealer I bought from). I told him that was too low and he said that was all they would give me. He told me my monthly payment without discussing options or warranty. When I asked him the interest rate, he told said it was the best he could get but did not tell me what it was. At this point, I was done and told him I needed to think about it. I have been buying cars for over 40 years and this was the worst experience I ever had. I wish I could give them 0 stars because 1 is an indication that there was some part of this that I enjoyed. More

Sales Manager was not a pleasant person to work with. Due to his attitude, I refused to complete the purchase. I really wanted the car, had the cashier check but I walked away due to his attitude. Due to his attitude, I refused to complete the purchase. I really wanted the car, had the cashier check but I walked away due to his attitude. More

Answer your phone or call people back! I had to go in last time to talk to someone about my Kia because no one would answer the phone or call be back. I waited over 2 weeks and no return c I had to go in last time to talk to someone about my Kia because no one would answer the phone or call be back. I waited over 2 weeks and no return call. I need more work done on my car now and I left a message 2 weeks ago and no one has called me back again. Come on Kia! Get it together! More

Josh Haney was great to work with. He made the car buying process incredibly easy and seamless. He made the car buying process incredibly easy and seamless. More

First off let me start by saying the sales agent Jared Ady was great , very knowledgeable and very nice to deal with. Now with the bad…we had been car shopping all day and did call ahead and say we would Ady was great , very knowledgeable and very nice to deal with. Now with the bad…we had been car shopping all day and did call ahead and say we would be coming in later in the day ( approx: 30 mins. Before closing ) to take a look at, and discuss purchasing a new Telluride . We were taken back into the sales managers office to go over trade in values and pricing. My wife and I intelligence was first insulted when we were told the price point we were trying to be at was impossible ( mind you we had already gone over a very similarly priced vehicle with a Honda dealership - based on the same price, loan length and interest rate of this Telluride, which is where we came up with said “price point” ). We were then argued with and insulted with a trade in value for our 2017 Honda CR-V in excellent condition with 77k miles as we were told “well they’re only selling for $15,000 as it is”. He said he would call their partner Honda dealership in the AM but he was sure it would only sell for that amount . We informed him we were actually offered an outright buy price from Fred Martin for $17,000 earlier today and that was WITHOUT us even buying a vehicle from them. The manager then said “oh yeah I know a lot of those guys , that’s not actually what they would give you”…. We have been in 6 dealerships today due to a lack of inventory on new vehicles and all were nice and respectful, but this guy is absolutely rude and disrespectful. Once again, Jared was great !! More