Diehl Kia of Massillon

i had a very bad experience with the service dept in September. had David from Diehl not called me to apologize, i never would have stepped inside Diehl again. as to my oil change, wait time for an app September. had David from Diehl not called me to apologize, i never would have stepped inside Diehl again. as to my oil change, wait time for an appointment was greatly improved. also, Lexie in the service department was very helpful & answered all my questions. one other point, wife was in for oil change recently on her Hyundia. she spent two hours there & they tried to push service on her that she knew she didn't need. she told me, she Doesn't want to go back . More

I always leave pleased. This dealership takes good care of car and my family. I'll always come back. This dealership takes good care of car and my family. I'll always come back. More

Great service as always. Everyone is always friendly and very helpful. Wouldn't trust anyone else with my vehicle. Everyone is always friendly and very helpful. Wouldn't trust anyone else with my vehicle. More

Great service with excellent customer service representative. (Lexi). She was very thorough and explained everything ( time/ cost ) . representative. (Lexi). She was very thorough and explained everything ( time/ cost ) . More

Mason was a great salesperson and worked with me to get me in the vehicle I was interested in. I would buy another vehicle from him. me in the vehicle I was interested in. I would buy another vehicle from him. More

Friendly people, great service, courteous people. They seem to know exactly how to treat people and do the business of selling cars and taking care of them. They seem to know exactly how to treat people and do the business of selling cars and taking care of them. More

This dealership’s service center is average at best. The scheduling tool is clunky and non responsive. They are two weeks out on all service requests. They do a poor job double checking their work. Wish The scheduling tool is clunky and non responsive. They are two weeks out on all service requests. They do a poor job double checking their work. Wish it were better… but no More

The whole team was very helpful. We did not feel pressured to buy. They worked with us to find the perfect car at the right price! We did not feel pressured to buy. They worked with us to find the perfect car at the right price! More

My experience during my maintenance was very satisfying. The GM Job sh of Kia of Aliance told me to take my business elsewhere when i just bought the car from them. So i did and im glad i did. Nobody should The GM Job sh of Kia of Aliance told me to take my business elsewhere when i just bought the car from them. So i did and im glad i did. Nobody should ever go to kia of alliance, if I could I would give them back their car and go to Dehli More

Comfortable. Took time to answer all questions. Crystal was knowledgeable, friendly and down to earth. Took time to answer all questions. Crystal was knowledgeable, friendly and down to earth. More