Diehl Kia of Massillon

Everything was excellent except financing part which needed long wait (and mistake switching my first and last names) due to under staffs. I don't blame Crystal but people above her to have not enough p needed long wait (and mistake switching my first and last names) due to under staffs. I don't blame Crystal but people above her to have not enough people.. Please have more people in that department. More

Very professional and helpful throughout the process. I will truly recommend this to someone else in the future and will continue to look to purchase vehicles from Diehl I will truly recommend this to someone else in the future and will continue to look to purchase vehicles from Diehl More

Sales rep as very knowledgeable and pe sonable Happy to answer any questions and get th car I Any d from another dealer answer any questions and get th car I Any d from another dealer More

Had oil change and tire rotation with full inspection. Had to inflate front tires several days later as noticeably under inflated …. Was pressure not checked? Disappointing after full service.. Had to inflate front tires several days later as noticeably under inflated …. Was pressure not checked? Disappointing after full service.. More

I arrived too early and they took me on, were fast, courteous and gave me a free car wash coupon! courteous and gave me a free car wash coupon! More

Great experience. They were able to schedule my recalls, oil change and tire replacement all at the same time. One stop shop. Thanks again. They were able to schedule my recalls, oil change and tire replacement all at the same time. One stop shop. Thanks again. More

I was there for an oil change and they told me that I needed a filter. They told me a price that she said included everything. Go to pay and it is more, I questioned it. She just walked away from me. I w needed a filter. They told me a price that she said included everything. Go to pay and it is more, I questioned it. She just walked away from me. I will never bring my car to Diehl unless it is a recall. More

Our visit was a very efficient process, from entry to exit from service shop - excellent! exit from service shop - excellent! More

Maybe the “upselling” technique is heavy-handed at all dealerships, but the only thing that offers is a lack of trust dealerships, but the only thing that offers is a lack of trust More

Always friendly and pleasant! Especially Molly and Lexie!! The mechanic actually sent me a video of him with my car on the lift and showing me what he was working on and recommend Especially Molly and Lexie!! The mechanic actually sent me a video of him with my car on the lift and showing me what he was working on and recommend. More