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Diehl Kia of Massillon
Massillon, OH
441 Reviews
Diehl Kia of Massillon is a new and used car dealership located in Massillon, OH. We sell new Kia vehicles and used cars, used SUVs, used trucks and used vans.
Diehl Kia is located on the Diehl Auto Mile between Canton and Massillon on West Tuscarawas Street and Lincoln Way. We offer more than 1,000 new and preowned vehicles
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 441 reviews
January 02, 2025
They were very helpful and not pushy. Keo was our sales guy and we would buy another car from him. He was great with all our questions he took his time with us. Top notch employee!!! Keo was our sales guy and we would buy another car from him. He was great with all our questions he took his time with us. Top notch employee!!! More
by sdross0145
Verified CustomerEmployees Worked With
December 27, 2024
The service attendant greeted me promptly. Service was efficient, I was done within an hour. Was offered a complimentary car wash Service was efficient, I was done within an hour. Was offered a complimentary car wash More
by mmacaluso
Employees Worked With
December 26, 2024
The process to purchase the vehicles was simple and quick for my business. Mason was easy to work with. Price for our trade in was fair, too. for my business. Mason was easy to work with. Price for our trade in was fair, too. More
by CLKAZEE
December 24, 2024
I wanted to leave a better review but my experience hasn't been great. I am having issue with the entertainment system in the vehicle, I've contacted the dealership about this three times and no one g hasn't been great. I am having issue with the entertainment system in the vehicle, I've contacted the dealership about this three times and no one gets back to me. I asked for documents on how to get it to work during the sales process and they were never provided. Having issue with getting the Kia App to connect to the vehicle. Three different people at the dealership told me what to do. None of them were right. Again, no one getting back to me to fix this. Called my sales rep twice about an item left in my trade in. He doesn't call me back and doesn't seem to care about any post sale relationship. Still frustrated that I came in with a preapproval letter and specifically asked them to only use what I provided. The sales rep confirmed they would do this. Then they ran my credit for a different company. I was very specific about not wanting them to do this. Terrible communication. I would not trust them on anything they say and don't expect them to follow up on anything they tell you. Overall a really bad experience. More
by rogercbryan
Employees Worked With
December 23, 2024
I have used kia for all my services since I purchased my vehicle in 2020. They are always very friendly and get the work done in a timely manner. I want to keep my car going for as long as possible and in g vehicle in 2020. They are always very friendly and get the work done in a timely manner. I want to keep my car going for as long as possible and in great shape. More
by lisak1998
December 21, 2024
Jasen was my salesman he was great. He made it so easy also vic mic they made it a easy experience. He made it so easy also vic mic they made it a easy experience. More
by Sunwinlfw
December 20, 2024
Professional,very nice atmosphere, knowledgeable,they really explained everything,service was great, friendly staff appreciative really explained everything,service was great, friendly staff appreciative More
by lsharee67
Employees Worked With
December 20, 2024
Lots of options to test drive based on our needs, friendly service all around and no hassle! friendly service all around and no hassle! More
by jthomas
