Diehl Kia of Hermitage - Service Center
Hermitage, PA
240 Reviews of Diehl Kia of Hermitage - Service Center
Friendly and efficient. Everything was explained and the service was quick. I have always chosen this dealership for my service needs in spite of the Boardman dealership be Everything was explained and the service was quick. I have always chosen this dealership for my service needs in spite of the Boardman dealership being much closer. More
It good service and customer support, for small problem diagnosis they give me waiting period of 5 to 6 weeks and other Kia dealer fixed problem in one day diagnosis they give me waiting period of 5 to 6 weeks and other Kia dealer fixed problem in one day More
My car went in for a transmission. Was told I would get a loaner as soon as one was available. Never got a call for a loaner had to use someone else's car for the time it was in the sh Was told I would get a loaner as soon as one was available. Never got a call for a loaner had to use someone else's car for the time it was in the shop. I called multiple times left plenty of messages checking progress on my car and never received a call back. The service department never answers their phone or return calls. I had to contact kia customer care and have them reach out to get us any updates on my car. Very very poor service from this dealership, at least the service department. I will go to another dealer for service from now on. More
Wasn’t informed at all about the status about my vehicle. I had to inquire myself. Then was told to wait, I’ll hear something shortly (1 hour later). Service attendant was not helpful about next step in repa I had to inquire myself. Then was told to wait, I’ll hear something shortly (1 hour later). Service attendant was not helpful about next step in repair process. Was told to drop it off with no reassurance of a loaner vehicle. Very unprofessional. This was the first bad experience I had with this dealer. Previous service advisor was amazing in this process, but unfortunately doesn’t work with dealerships any longer. More