Diehl Kia of Hermitage

Great experience with this dealership . Fast easy service . Attentive to my needs . And competitive fair pricing Fast easy service . Attentive to my needs . And competitive fair pricing More

The best hospitality I’ve experienced at a dealership. Gesse treated me right and put me in a fantastic car Gesse treated me right and put me in a fantastic car More

Excellent customer service, everyone in the dealership was extremely friendly and engaging. If the after the sell care is as good, it is a home run. was extremely friendly and engaging. If the after the sell care is as good, it is a home run. More

My car went in for a transmission. Was told I would get a loaner as soon as one was available. Never got a call for a loaner had to use someone else's car for the time it was in the sh Was told I would get a loaner as soon as one was available. Never got a call for a loaner had to use someone else's car for the time it was in the shop. I called multiple times left plenty of messages checking progress on my car and never received a call back. The service department never answers their phone or return calls. I had to contact kia customer care and have them reach out to get us any updates on my car. Very very poor service from this dealership, at least the service department. I will go to another dealer for service from now on. More

Glad we took the drive to Hermitage. Working with the dealership was good. We are enjoying our telluride Working with the dealership was good. We are enjoying our telluride More

They were prompt and very good at what they did. I appreciate them very much I appreciate them very much More

Wasn’t informed at all about the status about my vehicle. I had to inquire myself. Then was told to wait, I’ll hear something shortly (1 hour later). Service attendant was not helpful about next step in repa I had to inquire myself. Then was told to wait, I’ll hear something shortly (1 hour later). Service attendant was not helpful about next step in repair process. Was told to drop it off with no reassurance of a loaner vehicle. Very unprofessional. This was the first bad experience I had with this dealer. Previous service advisor was amazing in this process, but unfortunately doesn’t work with dealerships any longer. More

Colleen was very thorough and professional! Jason was the best salesman I could have asked for! This is my second vehicle he’s helped with and as always 10/10 recommend! Jason was the best salesman I could have asked for! This is my second vehicle he’s helped with and as always 10/10 recommend! More

It worked out very well! They got me in a got me out. Thank You! They got me in a got me out. Thank You! More