Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Diehl Kia of Hermitage
Hermitage, PA
531 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
531 Reviews of Diehl Kia of Hermitage
May 18, 2024
Terrible experience overall, had my car here had to get a full motor replacement. Finally get the car bring it home to not even have the car 24 hours and the check engine light was on, to find out the timing full motor replacement. Finally get the car bring it home to not even have the car 24 hours and the check engine light was on, to find out the timing positioning sensor was busted off when the NEW MOTOR WAS INSTALLED. And it was JB welded back on. Completely unacceptable. not only was that the case but the car was idioling at over 1500 rpms at stand still putting my family in danger of possible breaks not working or something more serious to happen. Brought the car back at this point knowing the sensor was jb welded back on for them go try and lie about it and had to make them admit the truth with the picture proof that we already had. Not only did we pay around 6500 for the motor replacement they put my kids life in danger letting this car leave there garage in this condition in the first place. Communication prior to getting the car back was insanely terrible had to call so many times for someone to complete or send what you ask for. Highly would not recommend the service center after this experience. More
by jen09renee
Verified CustomerEmployees Worked With
Angela Cattrell
May 18, 2024
Very professional, and dedicated. The focus was always on the customer needs and wants. I will personally continue doing business there. The focus was always on the customer needs and wants. I will personally continue doing business there. More
by azg823
Employees Worked With
Geoff Wilson, Colleen Swartz
May 15, 2024
Only gave a low review on the first person because I don’t know who that is and don’t recall speaking at all with this person. I didn’t like that simply going online to check out the inventory in advanc don’t know who that is and don’t recall speaking at all with this person. I didn’t like that simply going online to check out the inventory in advance of physically going to the dealership resulted in Geoff not getting the full commission from my purchase. He is who I dealt with and should be entitled to all of it. That policy needs to change! I liked the inventory selection at this dealership and Geoff and Colleen were 5 stars all the way! More
by Angela-barnes
Employees Worked With
Geoff Wilson, Gesse Matlock, Colleen Swartz
May 14, 2024
I've been well pleased with the service at Diehl. . The waiting area is clean and comfortable. The service has always been done completely and in the allotted time. Everyone was pleasant. . The waiting area is clean and comfortable. The service has always been done completely and in the allotted time. Everyone was pleasant. More
by JPM0521
Employees Worked With
Angela Cattrell
May 10, 2024
Angela was great. And she is 2 stars her self plus Erica is the other star. The service part fell short as I had to come back a second time to complete service. And she is 2 stars her self plus Erica is the other star. The service part fell short as I had to come back a second time to complete service. More
by MRKRISUK
Employees Worked With
Erika, Angela Cattrell
May 08, 2024
Very happy with the way we were treated at the dealership. Felt that a great understanding of what my wants and needs were for a. New vehicle were understood. We have traveled twice in it already dealership. Felt that a great understanding of what my wants and needs were for a. New vehicle were understood. We have traveled twice in it already and so far very satisfied More
by b-z
Employees Worked With
Craig Misier, Patricia Gabriel-Hartman
