Diehl Kia of Hermitage
Hermitage, PA
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531 Reviews of Diehl Kia of Hermitage
Professional and outstanding service! Everything completed on time as promised. Very attentive and kept me informed of the process and where everything stood with my vehicle. I will b Everything completed on time as promised. Very attentive and kept me informed of the process and where everything stood with my vehicle. I will be back. More
Jesse McCormick understood my needs and put me in a car. Well DONE:-) From the moment we met. He took personal notes to make sure he understood my needs and what I was expecting. At every point he wanted to Well DONE:-) From the moment we met. He took personal notes to make sure he understood my needs and what I was expecting. At every point he wanted to make sure my needs were met - PERIOD!! If I didn't agree or I thought, we could do better with a matter he addressed it with his superiors. Jesse was one of the most professional sales agents I've met in probably the last forty years. Now I'm part of the Diehl family and PROUD OF IT:-) It's folks like Jesse McCormick that defines a company. If you need a car go to Diehl KIA of Hermitage and ask for Jesse McCormick!!! You will not regret it:-) More
I am so happy that my daughter and I walked into Diehl Kia and were greeted by Geoff Wilson. He immediately made all of my anxiety, apprehension, and worry of looking to buy a new car completely disappear Kia and were greeted by Geoff Wilson. He immediately made all of my anxiety, apprehension, and worry of looking to buy a new car completely disappear. I have to say, in all my life, I have never had a more pleasant, more comfortable, and effortless car buying experience as the one I had with Geoff Wilson at Diehl Kia. He instantly felt like he was an honest friend; one who was our my corner from the start, just trying to help my daughter and I accomplish something we thought was not even possible. Needless to say, when we sat down with Geoff we instantly felt like friends; but when we left, we felt like family!!! My daughter and I have already told friends and family to go visit Geoff if they are looking to get a new car. He will not disappoint!! I can confidently say that Geoff will be the guy I go to when looking for a car in the future. More
Kam the sales person and Colleen were both great. BUT the parts department really let us down. Were supposed to have a hitch and wiring harness installed by Tuesday at the latest, was told harness ne BUT the parts department really let us down. Were supposed to have a hitch and wiring harness installed by Tuesday at the latest, was told harness needed to be ordered but would be in stock in 2 business days. I had to keep calling the department to see what was happening with the hitch and it wasn't until Tuesday when it was all supposed to be completed that someone called and said that the harness was backordered and no one knew when it would be in stock. Whoever dropped the ball on this really threw a wrench into our vacation plans and we had to scramble to make other arrangements as their late notification of the backorder did not give us enough time to get the hitch and harness installed elsewhere. We would not have had this completed at the dealership if they had not promised that it would be completed on time. Not sure if I would recommend someone to go to this dealership or not. Some very good aspects and some very disappointing ones. More
Rude! ! Unprofessional!!! Incompetent!!!Slow!!! Sneaky!!! Overpriced!!! Took 14 days to fix a strut and I got nothing for the inconvenience! I will walk bef ! Unprofessional!!! Incompetent!!!Slow!!! Sneaky!!! Overpriced!!! Took 14 days to fix a strut and I got nothing for the inconvenience! I will walk before I buy another Kia. I have a nephew who works for Kia and I have several members in my family and friends who own Kia’s. When I’m done not one of them or anyone they know will EVER buy another Kia More