Diehl Hyundai of Massillon - Service Center

I was told from my dealership which is mears nissan that the issue with my car would be covered by hyundai warranty. So i took my car in on a wednesday to dhiels hyundai and scheduled a diagnosis for the fr the issue with my car would be covered by hyundai warranty. So i took my car in on a wednesday to dhiels hyundai and scheduled a diagnosis for the friday two days later. I got a call on thursday morning saying that they cant do anything for me because they drove it and dont hear a certain sound that matches up with the description of my issue. Which i was very confused because they didnt even do the diagnosis. Im upset because i had to pay 85$ for a rental that i only drove home and back to the dealership in the am. And my problem wasnt fixed let alone even diagnosed. More

Very informative and did everything in a timely matter and very friendly! Would go back every time my car needs anything! and very friendly! Would go back every time my car needs anything! More

I didn’t like that I had to come in a second time because car ended up being worse than before I first took it in but the situation was much better after second time. Still seems like there’s a little someth car ended up being worse than before I first took it in but the situation was much better after second time. Still seems like there’s a little something still happening when we turn into somewhere, but might be a recall thing. More

My salesperson, Avery was polite, professional and no pressure. We drove 4-5 vehicles. Answered all questions & when she offered any packages if I said no she dropped it. I have already gave a friend pressure. We drove 4-5 vehicles. Answered all questions & when she offered any packages if I said no she dropped it. I have already gave a friend Avery’s name to talk to. More

I think the price of replacement parts are a little high, compared to local parts supply stores. compared to local parts supply stores. More

Kind staff helpful got me in and out quickly went over findings well done thanks findings well done thanks More

Service did ok Jake had to intercede to correct issue. Overall good job. Thank you Overall good job. Thank you More

Very efficient and organized personnel. Remembered me from previous visit and asked about an issue I was experiencing. Remembered me from previous visit and asked about an issue I was experiencing. More

Quick and easy. Courteous and knowledgable staff. Advisor was able to resolve minor issue with GSA/WEX payment/authorization process. Online scheduling was simple. W Courteous and knowledgable staff. Advisor was able to resolve minor issue with GSA/WEX payment/authorization process. Online scheduling was simple. Waiting area is very basic, but clean and adequate. No complaints. Will likely return and would recommend to others, if asked. More

Very good service but I have to wait 1. 5 hours and tech tell me one hour 5 hours and tech tell me one hour More