Diehl Hyundai of Massillon - Service Center

Brought my car in for a Lof. They forgot to reset the mileage. They did not check the fluids. Husband checked and filled them at home. This is the second time they did not reset They forgot to reset the mileage. They did not check the fluids. Husband checked and filled them at home. This is the second time they did not reset mileage. More

Friendly, great service. Liked the video inspection that was done on the vehicle then texted to my phone. Liked the video inspection that was done on the vehicle then texted to my phone. More

I was there for three hours and forty five minutes for my appointment to change oil. They are very unorganized. My appointment was scheduled for 8, when they knew part of it was going to require contacting H appointment to change oil. They are very unorganized. My appointment was scheduled for 8, when they knew part of it was going to require contacting Hyundai of America, which doesn’t open until 9. I would have appreciated more communication and updates since I was there for such a long duration of time. More

Had to wait three days for my car to be fixed cause of the wrong information that was wrong with my car the wrong information that was wrong with my car More

Received good service to obtain tires. Also, aligned the car. Love the free tire rotation. Also, aligned the car. Love the free tire rotation. More

In and out in no time at all was great. Got fast service. Was great. Got fast service. Was great. More

In and out in no time at all was great. Got fast service. Was great. Got fast service. Was great. More

Excellent service . I felt Rob & team did every they could to find and fix issues. Very friendly. Kept me informed . Had a brand new loaner car while mine was in shop. V I felt Rob & team did every they could to find and fix issues. Very friendly. Kept me informed . Had a brand new loaner car while mine was in shop. Very happy. More

I thought Waikim's was bad. You are tied with them! I had an appointment for an oil change and tire rotation on March 8th. I sat there for an hour and half! I had asked if the w You are tied with them! I had an appointment for an oil change and tire rotation on March 8th. I sat there for an hour and half! I had asked if the window washer fluid would be filled. They said everything will be topped off,WRONG! I was half way home when the low windshield fluid light came on. I went straight back to Hyundai. Robert put half of a gallon in. Then he said he only had to put about a 1/4 in. He lied right to my face. I was in the car but I could see everything. It was marked on my paper that it was checked. I wonder what else wasn't checked! More

The service manager was horrible. Always the same with that guy. Pricing is never what he says and he never helps with warranty items. Nate did call which I appreciate afterwards t Always the same with that guy. Pricing is never what he says and he never helps with warranty items. Nate did call which I appreciate afterwards to discuss the matters. Considering selling my 2 Hyundai vehicles as I don’t want to deal with this garage any longer. More