Diehl Hyundai of Massillon - Service Center

it takes too long to get a service appointment for oil change one month! this website sucks change one month! this website sucks More

Kept me notified and updated with service. Chris and Dawson were super knowledgeable on everything! Chris and Dawson were super knowledgeable on everything! More

Schedules maintenance 5 weeks out, and if you miss the window of you mileage they refuse to give you the free oil change. Very unconcerned workers in the service department, I lost 2 days of work due to t window of you mileage they refuse to give you the free oil change. Very unconcerned workers in the service department, I lost 2 days of work due to them, and they just shrug their shoulders. More

I had s great experience at Waikem In massillon. The staff were very welcoming and did not pressure me into a deal. I been to many lots in the area and i wouldn't shop anywhere else. 5 stars for me staff were very welcoming and did not pressure me into a deal. I been to many lots in the area and i wouldn't shop anywhere else. 5 stars for me More

We have been going to Waikem Hyundai for 7 years since the purchase of our Elantra. Charlie Minner, in the service department, has always greeted us with a smile and goes out of his way to help us with w the purchase of our Elantra. Charlie Minner, in the service department, has always greeted us with a smile and goes out of his way to help us with whatever small issue may have occurred. We will definitely buy our next car from Waikem! Our salesmen Lee Giavasis and Vaughn West will be our go to guys for our next purchase. More

No communication I had my car in service and got no communication when it was done or even what they needed to do with it . Getting through on the phone is almost impo I had my car in service and got no communication when it was done or even what they needed to do with it . Getting through on the phone is almost impossible. Then my car sat there for days finished and never a phone call ?? More

Excellent customer service I have had my sonata for 6 weeks. Terry Warren was my sales person. She knew exactly what I wanted and needed and helped me walk away that night wit I have had my sonata for 6 weeks. Terry Warren was my sales person. She knew exactly what I wanted and needed and helped me walk away that night with my dream car. She has checked with me to make sure everything is ok since. She has made sure I knew she was just a phone call away. I had an unexpected problem with my car. I took it into service and she really stepped up to the plate again and made sure I was taken care of with no inconvenience to me. I left tonight feeling like my concerns and I are very important. This is the best service I have ever had and I couldn't be more happy. I would send anybody to Waikem and to see Terry in a heartbeat. Thanks Terry for all you do!! More

I took my vehicle in for warranty service, and when I showed up for the appointment, I was ignored. I called then sent a text to the manager to either be seen or re-schedule. I told him about my experien showed up for the appointment, I was ignored. I called then sent a text to the manager to either be seen or re-schedule. I told him about my experience, and he implied that I was lying, then sent a text message telling me to just take my vehicle elsewhere for service. More