Diehl Hyundai of Massillon - Service Center

Had an issue with a tire being slightly out of balance. The place that put the new tires on could get it right after four attempts. You guys got right the first time. The place that put the new tires on could get it right after four attempts. You guys got right the first time. More

Always fast, friendly and reasonable! Love the updates you get via text and or email. Love the updates you get via text and or email. More

I was diapponted there was no TV remote in the one room and the air was not working in the one room and it was very hot and the air was not working in the one room and it was very hot More

Service was good. People were nice and kind and friendly. Good experience with them all People were nice and kind and friendly. Good experience with them all More

I received excellent customer service at diehl. Chris Wright went above and beyond! Got me in asap, made sure issue was fixed immediately. Can't thank him enough! Chris Wright went above and beyond! Got me in asap, made sure issue was fixed immediately. Can't thank him enough! More

A 1, maybe 2 day warranty repair took 2 whole weeks. Dealership never communicated with me unless I contacted them first. Excuse after excuse, all basically seemed to boil down to all other repairs took Dealership never communicated with me unless I contacted them first. Excuse after excuse, all basically seemed to boil down to all other repairs took precedence over mine because mine was a complicated one. Not the first bad experience I've had here either. Will go to any other dealer before I ever return here again. More

Dealership provided quick turnaround service on getting the recall parts and recommend additional service that was required the recall parts and recommend additional service that was required More

Great service reps! Diehls online technology is disfunctional = dumpster fire! Even this survey is garbage Diehls online technology is disfunctional = dumpster fire! Even this survey is garbage More

I had just the interior of my car detailed when I came to pick it up. It was his gorgeous as the day. I drove it off the lot. Great job. I will be back again in the spring to do the exterior and interior aga pick it up. It was his gorgeous as the day. I drove it off the lot. Great job. I will be back again in the spring to do the exterior and interior again thank you deal. Great job. More

Usually a great experience- but this last time I can’t say the same. The service advisor was amazing but what should have been a 60-90 min visit was a 2.5 hour appointment for oil change, tire rotation an say the same. The service advisor was amazing but what should have been a 60-90 min visit was a 2.5 hour appointment for oil change, tire rotation and two filter replacements. The technician needed to access my glove box for a filter change but left my glove box trashed - where i found items on my passenger side floor and under the passenger side seat that were once neatly arranged in my glove box. I find this lack of respect to my personal property unacceptable. A call was placed to my service advisor immediately upon finding my car in this condition. I will be requesting another service technician work on my car in the future or I will find another service center that treats their customers properly respectfully. More