Diehl Hyundai of Massillon - Service Center

Disappointed this visit to diehl hyundai. I talked to Hyundai directly for an oil consumption test. Which they said I was able to do. I went into dealership my service advisor I normally deal I talked to Hyundai directly for an oil consumption test. Which they said I was able to do. I went into dealership my service advisor I normally deal with was not there. A younger kid who was super nice helped me schedule it. No body told me or probably that nice guy that it needs to be approved. I was left with a wasted day and time. My car didn’t even get touched. I never even got a call back after asking more questions. I came picked up my car and no more was done. Totally different experience from the last time. Just because a Hyundai has over 100k on it doesn’t dismiss customer service. I also brought up my noise in my front end of car is still there after they got me on brakes stating that was the noise. Nobody looked at that either. Something needs to change someone should take ALL Hyundai owners seriously. Sad very sad when it’s a recall zero customer service. More

Employees were pleasant and helpful. Service was performed quickly and competently. I will return for future service. Service was performed quickly and competently. I will return for future service. More

Quickly fixed my recall and detailed it amazingly. Would 10/10 recommend and will be going back again for another detail. Would 10/10 recommend and will be going back again for another detail. More

Excellent customer service with greetings and performance with addressing my vehicle. Would highly recommend this dealership. Service was in a timely manner as well. with addressing my vehicle. Would highly recommend this dealership. Service was in a timely manner as well. More

They were very courteous and speedy with my service, they explained everything so I knew exactly what was being done. explained everything so I knew exactly what was being done. More

Was able to drive without appointment and was serviced within a few hours. All tail lights were out. Very accommodating within a few hours. All tail lights were out. Very accommodating More

Everyone was kind and welcoming. I was in and out in a hour and had a nice place to wait I was in and out in a hour and had a nice place to wait More

Very thorough with their inspection. Love the video so we can see what they are actually looking at. Love the video so we can see what they are actually looking at. More

They went to bat for the client. I was able to get what was needed with out any hiccups. They did the footwork on my behalf. Great experience! I was able to get what was needed with out any hiccups. They did the footwork on my behalf. Great experience! More

Fast & friendly service! Everyone is so nice to deal with. I tell everyone to go to Diehl. Everyone is so nice to deal with. I tell everyone to go to Diehl. More