Diehl Hyundai of Massillon - Service Center

Easily accessible, they have a nice waiting area for when you are having your vehicle serviced. you are having your vehicle serviced. More

Sales side was excellent at the time of purchase but service side has no communication and seems very unorganized. service side has no communication and seems very unorganized. More

They don’t communicate well. No follow up. I had to contact, just to find out someone on vacation. Then got the run around with the part for my car and when it would be ready. Al No follow up. I had to contact, just to find out someone on vacation. Then got the run around with the part for my car and when it would be ready. Also, When needing to make an appointment they don’t ask accurate questions to schedule accordingly. I’ve wasted time and miles due to service appointments. More

I think by daying a great job is enough. Please stop sending me more surveys because I did not make 15 words Please stop sending me more surveys because I did not make 15 words More

The entire experience was 5 star! Our saleswoman, Sierra, was very kind and knowledgeable. Most importantly not pushy. The finance gentleman was the same! Highly recommend them Our saleswoman, Sierra, was very kind and knowledgeable. Most importantly not pushy. The finance gentleman was the same! Highly recommend them More

Technician may have been overwhelmed with amount of work. It took 2 and half hours to change oil, rotate tire, and check multiple vehicle inspection. The worse thing was the lug nuts were not tightened co It took 2 and half hours to change oil, rotate tire, and check multiple vehicle inspection. The worse thing was the lug nuts were not tightened correctly causing wheels to make thumbing noise. Vehicle was returned to garage and corrections were made. Three hours later I was able to return home. More

I was okay until I paid for an alignment and my car drives more crooked now. drives more crooked now. More

I was told from my dealership which is mears nissan that the issue with my car would be covered by hyundai warranty. So i took my car in on a wednesday to dhiels hyundai and scheduled a diagnosis for the fr the issue with my car would be covered by hyundai warranty. So i took my car in on a wednesday to dhiels hyundai and scheduled a diagnosis for the friday two days later. I got a call on thursday morning saying that they cant do anything for me because they drove it and dont hear a certain sound that matches up with the description of my issue. Which i was very confused because they didnt even do the diagnosis. Im upset because i had to pay 85$ for a rental that i only drove home and back to the dealership in the am. And my problem wasnt fixed let alone even diagnosed. More

Very informative and did everything in a timely matter and very friendly! Would go back every time my car needs anything! and very friendly! Would go back every time my car needs anything! More

I didn’t like that I had to come in a second time because car ended up being worse than before I first took it in but the situation was much better after second time. Still seems like there’s a little someth car ended up being worse than before I first took it in but the situation was much better after second time. Still seems like there’s a little something still happening when we turn into somewhere, but might be a recall thing. More