Diehl Hyundai of Massillon - Service Center

Service department has terrible customer service! They could care less how long they have your car and how long you are without a car. They wouldn’t return any if my calls , they only way I could get They could care less how long they have your car and how long you are without a car. They wouldn’t return any if my calls , they only way I could get someone on the phone was to call multiple times a day. Never again will I go there More

Matt was great. Was very helpful. Would recommend him to friends and family yes yes Was very helpful. Would recommend him to friends and family yes yes More

When will I receive my refund since my repair ended up being covered by the warranty? being covered by the warranty? More

I arrived about 15 minutes early for 1:00 appointment they took me right in they were very courteous and nice fix the problem with my outlander in a very timely way I had it back that day they took me right in they were very courteous and nice fix the problem with my outlander in a very timely way I had it back that day More

Very friendly staff. Appreciate military discount. Came in to get an oil change and tire rotation and then received an upsale sheet of over $2000 recommended service work Appreciate military discount. Came in to get an oil change and tire rotation and then received an upsale sheet of over $2000 recommended service work to be done on vehicle. Makes me think I may go elsewhere to get my oil changes where they aren't trying to get $2100 out of me instead of the $70 I can afford. More

Washer fluid wasn’t added when it was nearly out, mileage/date for next service sticker not placed on windshield. Super lackluster and dingy waiting area for an oil change/tire rotation that took ove mileage/date for next service sticker not placed on windshield. Super lackluster and dingy waiting area for an oil change/tire rotation that took over an hour. Just not a very enjoyable experience or environment when there are countless other dealers in Stark County. More

I just wish they would have been up front with me about a leak. I was told I have to pay out of pocket for. I had not had the car but 2 days.. leak. I was told I have to pay out of pocket for. I had not had the car but 2 days.. More

Easy to schedule. Personable and friendly staff They are prompt with their service Thank you Personable and friendly staff They are prompt with their service Thank you More

I have always had excellent service at this dealership. Everyone is so helpful and polite. Everyone is so helpful and polite. More

The service representative was very courteous and knowledgeable about my vehicle and the work was done in a timely manner. knowledgeable about my vehicle and the work was done in a timely manner. More