Diehl Hyundai of Massillon - Service Center

I received excellent customer service at diehl. Chris Wright went above and beyond! Got me in asap, made sure issue was fixed immediately. Can't thank him enough! Chris Wright went above and beyond! Got me in asap, made sure issue was fixed immediately. Can't thank him enough! More

Dealership provided quick turnaround service on getting the recall parts and recommend additional service that was required the recall parts and recommend additional service that was required More

Great service reps! Diehls online technology is disfunctional = dumpster fire! Even this survey is garbage Diehls online technology is disfunctional = dumpster fire! Even this survey is garbage More

I had just the interior of my car detailed when I came to pick it up. It was his gorgeous as the day. I drove it off the lot. Great job. I will be back again in the spring to do the exterior and interior aga pick it up. It was his gorgeous as the day. I drove it off the lot. Great job. I will be back again in the spring to do the exterior and interior again thank you deal. Great job. More

Usually a great experience- but this last time I can’t say the same. The service advisor was amazing but what should have been a 60-90 min visit was a 2.5 hour appointment for oil change, tire rotation an say the same. The service advisor was amazing but what should have been a 60-90 min visit was a 2.5 hour appointment for oil change, tire rotation and two filter replacements. The technician needed to access my glove box for a filter change but left my glove box trashed - where i found items on my passenger side floor and under the passenger side seat that were once neatly arranged in my glove box. I find this lack of respect to my personal property unacceptable. A call was placed to my service advisor immediately upon finding my car in this condition. I will be requesting another service technician work on my car in the future or I will find another service center that treats their customers properly respectfully. More

Very professional. .would absolutely use again and will refer my friends to this service garage .would absolutely use again and will refer my friends to this service garage More

They’re pretty helpful, friendly, they let you know about everything you need to do, can do, and that you don’t have to do it all in one visit. Both Rob and the shuttle driver, Tim were very respectful as we everything you need to do, can do, and that you don’t have to do it all in one visit. Both Rob and the shuttle driver, Tim were very respectful as well as punctual usually around when they said is when it happened. More

Rob did a great job for me with both cars last week. He was very helpful. He was very helpful. More

I have not have any problems with my 2023 Hyundai. The service people have been nothing but respectful when I have declined service and not pushed for me to let them do a service. Vehicle is done in a The service people have been nothing but respectful when I have declined service and not pushed for me to let them do a service. Vehicle is done in a timely manner. More

We had to have an entire engine replaced under warranty from Hyundai. They easily managed the whole claim, got the work done in under a week and had us up and running with no troubles at all. Great communi from Hyundai. They easily managed the whole claim, got the work done in under a week and had us up and running with no troubles at all. Great communication! Great people! More