Diehl Hyundai of Massillon

FIRST RATE SERVICE In the almost 50 years I have been buying cars I have never had a better experience than dealing with the Waikem personnel. My sales associate, Vaughn In the almost 50 years I have been buying cars I have never had a better experience than dealing with the Waikem personnel. My sales associate, Vaughn West, was outstanding and made me feel like he would always go the extra mile to assist me. His knowledge of the car and willingness to explain everything to me greatly aided me in getting the car I chose. I would, without any hesitancy, recommend Vaughn to help anyone seeking to get a Hyundai. All the people at the dealership were friendly and helpful, making my experience very pleasant. The value of the Hyundai line of cars certainly helps sell these cars! More

Excellent customer service I have had my sonata for 6 weeks. Terry Warren was my sales person. She knew exactly what I wanted and needed and helped me walk away that night wit I have had my sonata for 6 weeks. Terry Warren was my sales person. She knew exactly what I wanted and needed and helped me walk away that night with my dream car. She has checked with me to make sure everything is ok since. She has made sure I knew she was just a phone call away. I had an unexpected problem with my car. I took it into service and she really stepped up to the plate again and made sure I was taken care of with no inconvenience to me. I left tonight feeling like my concerns and I are very important. This is the best service I have ever had and I couldn't be more happy. I would send anybody to Waikem and to see Terry in a heartbeat. Thanks Terry for all you do!! More

GREAT service and sales at waikem hyundai all aspects of the purchase went perfect. will recommend the waikem auto group to all! thanks Lee for the great service. i will be back! all aspects of the purchase went perfect. will recommend the waikem auto group to all! thanks Lee for the great service. i will be back! More

Just bought another Hyundai from Melito My last two autos were Hyundai Tiburons. I would have bought a third, but sadly they are out of production. Happily the "new Tiburon" is the Genesis R My last two autos were Hyundai Tiburons. I would have bought a third, but sadly they are out of production. Happily the "new Tiburon" is the Genesis R-Spec Coupe. This is the direct-injected, 348hp vehicle that outran the Boxster convincingly on national TV. I was shopping for another auto and it came down to the Camaro, the Mustang or the Genesis. After I test drove the R-Spec the competition was over- hands down. John Melito is extremely helpful. He is knowledgeable about his products, and makes the entire process easy. I keep returning to John as he is laid back, there is no pressure to buy something I don't want, and each buying experience is well above average. As for the Coupe, it is all that. It's well equipped, nimble, and very, very fast. The sound system and features (like Bluetooth, etc.) make driving a comfortable and rewarding experience. The 6-speed manual transmission assures acceptable gas mileage on the highway, and it has the best Warranty in America. More

Thanks so much JOE PELYAK Many thanks to JOE PELYAK for making my car buying experience at Waikem Hyundai so pleasant. Joe provided me with the best price on an already afford Many thanks to JOE PELYAK for making my car buying experience at Waikem Hyundai so pleasant. Joe provided me with the best price on an already affordable car. Joe's diligence in locating a White Sonata with Grey interior enabled me to drive the exact car of my dreams. Many of the options I was looking for came standard on the Sonata. If you're in the market for a new or used car, I highly recommend stopping by Waikem Hyundai. Be sure to ask for JOE PELYAK. He will NOT try to high-pressure you into buying. Joe's expertise will guide you into making an informed decision that your checkbook can handle. With Hyundai's 10 year 100,000 powertrain warranty, you can ride in style and put your worries aside. JOE PELYAK, you rock!!!!! More

I was in need of a mini van or suv and never thought i'd find one so easy/quick. Went in one evening test drove a van and the next day signed papers for it! The staff was friendly and understood my situ i'd find one so easy/quick. Went in one evening test drove a van and the next day signed papers for it! The staff was friendly and understood my situation and did everything they could and I got a excellent trade in value and excellent vehicle. Couldnt be more happy!! More

I recently bought a newer used car and my salesman Vaughn West was great. He was very knowledgeable and helpful with everything. I couldn't have asked for a better experience. I came looking for one used West was great. He was very knowledgeable and helpful with everything. I couldn't have asked for a better experience. I came looking for one used car initially and had also inquired about a second one just in case the first one got snatched up. Well, it was a blessing because the first one got sold but the second one was a much better and perfect fit for me. I needed to downsize to a smaller car but with one that had some decent extra options and pricing. It was exactly was I was looking for and a very long search but Waikem always comes through with the right inventory. This is the 3rd used car I have purchased from the Waikem auto group. I will be back again for sure. More

I recently bought a newer used car and my salesman Vaughn West was great. He was very knowledgeable and helpful with everything. I couldn't have asked for a better experience. I came looking for one used West was great. He was very knowledgeable and helpful with everything. I couldn't have asked for a better experience. I came looking for one used car initially and had also inquired about a second one just in case the first one got snatched up. Well, it was a blessing because the first one got sold but the second one was a much better and perfect fit. I needed to downsize to a smaller car with some options, better miles, pricing, gas mileage, etc. It was exactly was I was looking for and a very long search but Waikem always comes through with the right inventory. This is the 3rd used car I have purchased from the Waikem auto group. I will be back again for sure. More

I had been searching online for a 2011/2012 used Chevy Tahoe for weeks. I contacted several dealerships throughout the State of Ohio to inquire about specific vehicles that were being offered for sale. Tahoe for weeks. I contacted several dealerships throughout the State of Ohio to inquire about specific vehicles that were being offered for sale. I specifically wanted to know the best "out-the-door" pricing up front before my wife and I went driving all over the State. Waikem Hyundai was the only dealership that was willing to accommodate me. I was initially communicating with Erin Dawson, the Internet Sales Manager, whose responses were prompt and courteous. To complete the sale, I worked with Lee Giavasis, one of Waikem Hyundai's Sales Associates and Don Warner, Waikem Hyundai's Sales Manager. Lee and I had an extensive conversation on the telephone Friday evening, and with the help of Don Warner, reached an "out-the-door" price that my wife and I were comfortable with. We went to the dealership Saturday morning to take a test drive and complete the deal. Lee greeted us as we stepped out of our vehicle and took us inside to introduce us to Don. I found out afterwards that Don came in on his day off to make sure everything went smoothly. My wife and I were impressed by how friendly the people were at the dealership. Several people stopped to talk with us as went stood in the lobby. Lee joined us for a fairly long test drive that resulted in us deciding that we wanted the Tahoe. When we went back to the dealership to finish the deal, I insisted on using my bank where we had already been preapproved for our loan to which they agreed. Lee drove us to a local branch to sign the loan papers and get the check. While we were finishing our business at the bank, Lee ordered a pizza to be delivered at the dealership because he heard my wife tell me that she was hungry. When we finally returned, the Tahoe was detailed and gassed up for us. This is the first time that we've purchased a vehicle in nine years, and we were extremely impressed by Waikem Hyundai's operation. I would, without hesitation, highly recommend the Waikem Hyundai dealership and especially our Sales Associate Lee Giavasis. More

I took my vehicle in for warranty service, and when I showed up for the appointment, I was ignored. I called then sent a text to the manager to either be seen or re-schedule. I told him about my experien showed up for the appointment, I was ignored. I called then sent a text to the manager to either be seen or re-schedule. I told him about my experience, and he implied that I was lying, then sent a text message telling me to just take my vehicle elsewhere for service. More