Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Diehl Hyundai of Massillon
Massillon, OH
656 Reviews
Diehl Hyundai is a new and used car dealership located in Massillon, Ohio. We sell new Hyundai vehicles and used cars, used SUVs, used trucks and used vans.
Diehl Hyundai is located on the Diehl Auto Mile between Canton and Massillon on West Tuscarawas Street and Lincoln Way. We offer more than 1,000 new and preowned vehicles.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 656 reviews
Verified Customer
October 03, 2024
We had the worst experience of purchasing a car we’ve ever had. This is our 13th car we’ve purchased, first time using Diehl Hyundai, and we will definitely never be back. Our sales representative was WO ever had. This is our 13th car we’ve purchased, first time using Diehl Hyundai, and we will definitely never be back. Our sales representative was WONDERFUL, but once it came to financing, it all went downhill. He lied to us about not being able to use our pre-approval and kept pushing we could just refinance once we got the first statement even though it cost us 1.91%, told us the wrong payment amount by about $20, chose a different loan term than we told him we had our pre-approval for, did not show us the price or information about the add-ons we purchased, and more. We tried to speak with someone else in management/finance who told us sorry, nothing we can do. This experience was miserable. More
by pbsr030313
Employees Worked With
Mindy
October 01, 2024
Pretty good customer service! Long waits but overall pretty good and the first oil change and tire rotation were free. Long waits but overall pretty good and the first oil change and tire rotation were free. More
by k.zollicoffer
Employees Worked With
September 29, 2024
Ryan Goodall was a great rep to work with. He followed up on every question we had (even on his day off!) and even contacted us a couple of days after the purchase to check on how satisfied w He followed up on every question we had (even on his day off!) and even contacted us a couple of days after the purchase to check on how satisfied we were with the vehicle. I highly recommend working with him and the dealership! More
by troycrawford0921
Employees Worked With
Ryan Goodall
